Best Buy North Riverside

I recently purchased a laptop from this store, but the included charger was missing from the box. Customer support advised me to return the whole laptop or ask a local store for a replacement charger. The staff at the nearby store stated I would need to buy a charger separately... I boo this place and the Best Buy costomer service. 👎

Horrible experience put a radio in an old car. Now the battery doesn't work. Person it was alternator. Wrong I took straight to mechanic starter and alternator are Fine. He said they were bad. Just did not want to fix problems. With radio. Oh the battery is fine.

The service guy was great. He was still in training but he knew all about the products and warranties and other services they provide. He helped me to pick out the best computer for my budget that had all the features as well as matching printer and their extended service plan.

I had an extremely disappointing experience with this Best Buy location about a month ago, and after multiple negative interactions, I have decided that I will no longer shop at Best Buy. During my visits, I felt uncomfortable and unwelcome because of the way I was treated, including comments and behavior that I personally experienced as racially disrespectful. There were moments when I felt like I was being looked at as though I did not belong in the store. Whether intentional or not, no customer should leave a business feeling that way. The customer service during my last several visits was also poor. What finally pushed me over the edge was the pressure I experienced regarding a Best Buy credit card. I felt like I was being pushed to keep or use a card that I no longer wanted. When I decided to cancel it, an employee told me that I might not be approved again in the future. I made it very clear that I did not care because, after my experience, I no longer wanted the card or any further relationship with Best Buy. I also contacted Best Buy to formally complain about what happened. I was told that a manager or someone in a higher position would contact me regarding my complaint, but I never received the promised callback. That only made the situation worse because it gave me the impression that my concerns were not being taken seriously. While reading reviews afterward, I also noticed a number of extremely positive reviews from profiles that, in my opinion, did not appear genuine. I cannot personally verify who is behind those accounts, but the pattern stood out to me, especially when compared with the many negative customer experiences posted elsewhere, including Yelp. This is my genuine review based on my own experiences with this location. Between the customer service, the way I felt I was treated, the pressure regarding the credit card, and the lack of follow-up after my complaint, I have completely lost confidence in this store and the company. I have since deleted the Best Buy app and removed my account because I do not plan on shopping with them again. Customers deserve to feel respected, welcomed, and taken seriously when they raise concerns. Unfortunately, that was not my experience here.