Best Buy North Riverside

Customer service is improving. There is one lady who notices me in the store every time that I visit. She always comes to my assistance to ask if I need help. I appreciate that.

I tried to purchase a phone for my grandson. Alto, staff member, provided lackluster service while not assisting us fully to make a purchase. Then sent a extremely rude manager who shared ill-informed, misinformation I have been shopping at this store for nearly 20 yrs. I'll will never go back.

I went 6/12/25 to pick up a headphones that i bought on line, after picking them up i start looking at the phones when a lady approached to me and she start talking to me about the special about matching price story short don't remember her name don't know if she was a security of the store she was not wearing the blue shirt from best buy but she had all black outfits, she had help me in everything she took the time to answer all my questions to look for different items she just went above n beyond, at the end I came out with a new cell phone the Nintendo switch 2 and my headphones, I just want to say Best Buy you should hired more people like her cause that's one of the reasons I stop going to the store and buy everything on line cause ur people don't take the time to actually to do great customer service .

Fantastic location for your electriconic entertainment needs. The workers at Riverside location are excellent, knowledgeable, and well oriented for customer service excellence. Will be visiting again, highly recommended.