Easy to do business. Knowledgeable employees and very helpful.
Took forever to get any assistance. Haven’t been this disappointed in a long time. Can’t tell if they actually customers or need retraining, but I’d pick a different location.
Response from Best Buy
April 16, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with your refund on your most recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) further support. Please start your message with "This is in regard to my Google review: #65045982" and share your full name, email, and phone number.
Thanks,
^Jacob
Strange visit. Upon entering I was immediately asked if I needed directions. I didn't, as I knew what I needed. I chose my item and for a min or two looked for an employee to help. The entrance employee told me "this is why I asked you what you wanted; you need to join the queue." That wasn't stated when I walked in, and in general is a strange way to deal with short staffing the sales floor. I wanted two off the shelf items. Nothing that needed this type of attention. I was informed by someone at another local store to visit this best buy for my item as it would be an easy purchase. This wasn't my experience. I'll likely avoid this location moving forward. Communication needs to be better.
Response from Best Buy
April 09, 2025
Hi there,
Thanks for taking the time to leave a review here on Google. When shopping at your local Best Buy, I can understand wanting assistance in an efficient and timely manner.
If you require additional support, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65026594” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi