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Frequently Asked Questions About Best Buy Lafayette

How do I check product availability at the Lafayette Best Buy?
How do I check my order status?
My local Lafayette Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lafayette stores’ holiday hours?

Recent Reviews

4.1
(2322 reviews)
Joy C
July 26, 2025
1 out of 5
My sons tablet broke, took it bk they would not exchange it but gave me a gift card for 90$ but the tablet was no longer on sale so I had to put 50$ with it to buy the same tablet, it wasnt in stock but the assured me id have it in the mail 2 day delivery but it's not here an says it will be delivered in 3 more days .If I'd known that I would of just bought 1 that was in store but anyway I've called the store 5 times to speak to someone an trying to get to a live person seems impossible at this point I've been on hold over 11min. This time
G B
July 25, 2025
1 out of 5
Josh, I have been dealing with my washer and my ph since the end of May. I went through the company to get repairs, both still under warranty. The phone was in possession of Samsung for 3 weeks and sent back, but it is still not working now. The washer was fixed. 2 weeks ago I went into the store and had a guy who runs the mobile department I guess asked me if I went to a different store to get my ph replacement who is he to ask this question. I had not. I had sent it into Samsung, who had it for 3 weeks and was only supposed to be 5 to 7 days. When I received the ph back, it had black glue all over the edges, and the ph still didn't work. I just went to the store on wensday and had an issue with a product that I wanted to buy. I am tired of being treated like crap by your store and at least 50 percent of staff. By the way, I was right about the product. I was going to buy a figure, but by the time it took them to fix this, i just walked out. Horrible since 2023, I don't have Facebook Twitter or Instagram Josh, so unfortunately, just like your home office, I have no way of me reaching you see how that works your company should be taking the time to reach me I have had no way of reaching any of those sits. Your home office has no way of making a complaint or even getting a call back only the Manger of your store as ever gotten me a call back and I was told stuff about the total teck that has been changed. Look, I am a total teck member. I went to long lengths not to involve your store because the manger has went out of his way to help me in the past, but honestly, after the last 2 times I been in your store and been treated like a piece of garbage Iam done question what do you do for people that don't have Facebook Twitter or Instagram
Response from Best Buy
July 25, 2025
Hello, thank you for leaving a review here on Google. I also had to send my phone to Samsung a few years back. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #20390". Regards, ^ Josh Facebook (https://bby.me/9snjbc) Twitter/X (https://bby.me/umxpf5) Instagram (https://bby.me/ndbvwd)
Chaotic T
July 22, 2025
2 out of 5
The guys that delivered my TV wouldn't even plug it in. Nothing but problems. Hope the TV works better than the shoddy service
Response from Best Buy
July 22, 2025
Hello, Thanks for reaching out and providing your feedback. I can understand wanting your new TV to be plugged in and tested during an installation. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/l63x4b), Twitter/X (https://bby.me/sd87xc), or Instagram (https://bby.me/b0lh1g). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review #19046. Regards, ^ Aaron
Isaiah P
June 20, 2025
1 out of 5
Will keep harassing customers, "Need any help". No! You just saw me say I'm just looking to the other worker standing right there! Really annoying, must cost them tons of customers.

About Best Buy Lafayette

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