I went to the store to purchase a case for my AirPod pros - referred there by ATT representative who just sold me the pros. I get there and I look around for the case myself. After while I asked someone. He pointed me in a direction, i walked all around the area he had suggested. I couldn’t find them. Eventually I walked back to him and told him i didn’t see them. Another rep was standing next to him and said he doesn’t believe they have them in stock - before I was about to leave the first guy said he believe they have the silicon in stock-
They tried to point me again! I said no show me walk me over there. (I watched reps walk 3 different white men to what they needed in the same area i was in.) when we went to the grab the silicon case - they actually had the case I wanted in stock GO FIGURE!!
As I was purchasing the case i informed the guy on how i felt and told him it made me feel bad
It seemed as if he didn’t even care.
I said ok I WILL NEVER RETURN TO THIS BEST BUY AGAIN- making me second guess cancelling my membership with them and geek squad and my credit card!! I can easily take my business elsewhere cause yall obviously don’t need it!!
Response from Best Buy
April 08, 2025
Hello there.
Thank you for providing your insight. We know how important it is to get the help that you need while shopping with us, and we would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65023650.
Regards,
^Jason
Staff weren't too friendly, they were there only to sell you something
Response from Best Buy
March 30, 2025
Hello, Bryan,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64986165. We look forward to hearing from you.
Sincerely,
^Deysha
It's the best place to go if you need something now and know what you want, besides that what else to expect.
BB is becoming just a storefront. The computer you walk in and see and want to buy you cannot get. Instead, you have to order it online. Therefore skip BB and just order direct from Amazon, it will quicken your time to get your computer.
Response from Best Buy
March 01, 2025
Hello Terry,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: NUMBER" and share your full name, email, and phone number.
Thanks,
^Vanessa