Customer service is the worst especially in the phone if u get past the AI body guard ! I hope Best Buy goes out of business u don’t deserve to make a profit
Response from Best Buy
August 19, 2025
Hello, Travis.
Thanks for sharing your experience with us here on Google. We know how important it is to get the customer service that you expect. If you still need help, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference your Google Review number 31721.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason
Freaking horrible phone system. I just want to speak to a freaking associate, and if I don't do exactly what the robot wants, it tells me to go to online support and hangs up. YOU HAVE GOT TO BE KIDDING ME!
And then when it finally gets me to the phones, I'm put on hold and I stay on hold until it freaking HANGS UP ON ME. Every single time I have been in the store, there are multiple employees that COULD answer a phone.
Response from Best Buy
August 17, 2025
Good Evening, Andrew,
We absolutely understand how you are feeling after issues with reaching the correct support team when you call in. We would love to partner with you and work to address the concerns that caused you to reach out in the first place. Please contact our team by sending us a private message on social media with your Google review: #30858.
- Facebook (https://bby.me/wdyyvx)
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I like best buy for my electronics. A girl that works for the geek squad helped me out with my lap top.
What can be said more, good display of items and employees who are techies.