Frequently Asked Questions About Best Buy Lafayette
How do I check product availability at the Lafayette Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lafayette Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lafayette stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lafayette Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2343 reviews)
Matthew R
September 06, 2025
1 out of 5
Customer service is gone this place sucks
Response from Best Buy
September 06, 2025
Hi, Matthew,
Please know that this is not the direction that we want to go. Please connect with us via Facebook (https://bby.me/61wfpm), Twitter/X (https://bby.me/g3phfa), or Instagram (https://bby.me/an4cjx) so we can discuss where we can improve. Please state you are responding to "Google Review 40270" when messaging us.
Ginger S
September 06, 2025
1 out of 5
Have had numerous instances where their customer service and follow-through for purchase and installation of appliances falls VERY short of bare minimum expectations. Refunds cannot even be processed correctly to where you end up still having to pay for the items you never received. Taking my business to Menards instead.
Desmond P
August 30, 2025
4 out of 5
I enjoyed my visit here. There's a lot of youngsters that were employed there the day I went and I was really taken aback by the professional courtesy they extended.