Anthony
November 28, 2025
Great service but parking was crazy
Andrew V
November 28, 2025
It is a true shame I cannot put 0 stars. Geek squad is highly dishonest and a huge waste of money. Their technicians are liars. They misrepresent coverages and repair options and then bend you 6 ways to Sunday when you ask for what you were told you paid for. This was just my previous experience. Today, Kylie told me my Apple device was “too dirty” to pass hardware inspection and be added to AppleCare+. Funny, because an actual Apple rep at another store who wasn’t a lazy liar lightly completed the diagnostic and signed me up for AppleCare+, then even offered a complimentary cleaning. Drive to Indy for an Apple Store or go to a phone carrier. Whatever you do don’t give a single penny to Best Buy
Response from Best Buy
November 28, 2025
Hello, Andrew,
Thank you for leaving us a review. It saddens us to hear that your recent experience with Geek Squad was not a positive one, especially when needing support with your Apple product. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #76967" when reaching out on social.
Purchased a new TV, staff was helpful and knowledgeable.
Scotty P
November 18, 2025
Amazing selection wish the store back by me had this slection of stuff