Frequently Asked Questions About Best Buy College Station
How do I check product availability at the College Station Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local College Station Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy College Station stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the College Station Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3106 reviews)
Bobby D
January 29, 2025
5 out of 5
Great store! Team was anxious to assist. Lise was very helpful. I highly recommend!
Cavitt C
January 28, 2025
1 out of 5
Do NOT get sucked in by salesmen telling you that you will get credit from your purchase to use on your bill when it arrives)if you ONLY sign up for their Best Buy credit card). THAT is a LIE!!! You can ONLY use this credit on an ADDITIONAL purchase. So it's a SCAM to get you to sign up for the Best Buy credit card. DON'T fall for this "bait and switch" like I did. I trusted Best Buy to stand behind their words, but they don't.
Response from Best Buy
January 28, 2025
Hey there.
Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64745375.
Regards,
^Jason
Dianne D
January 27, 2025
1 out of 5
Bought 77 inch Samsung OLED 90 days ago. Paid over $2300 for it.. It was on sale $800 off and there is a reason. They have a faulty control board. Best Buy says we have to deal with Samsung and won’t do anything because it’s 80 days old. I’m sure they knew when they put them on sale they were faulty. Terrible customer service. I have spent thousands there over the years, but it is my last purchase- criminals!
Response from Best Buy
January 27, 2025
Hello and thanks for reaching out on Google, Dianne.
We understand the frustration when your item is not working as expected. If you are out of the return policy and do not have a valid Best Buy or Geek Squad Protection plan, we recommend reaching out to the manufacturer to put in a claim under their manufacturer's warranty for a defective unit.
If you have further questions, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64741986.
Kindly,
^Graham
Daniel D
January 25, 2025
1 out of 5
Very odd scenario this morning where I went to return a game i mobile ordered from Best Buy that was a gift for a roomate. It turns out he only has the digital Xbox version I don’t really game so I didn’t know this . Checked return eligibility online and decided to head in with a Best Buy given barcode. After return desk explained that they don’t usually take back games because of counterfeiting two different employees examined my game and more or less accused me of trying to counterfeit a game asking me if I had just bought it from someone else and saying that the sticker on the game looked fake. Of course the fact that I bought the game from the same exact location days before didn’t matter. I get not everyone is trustworthy but being accusatory of customers is not a good look and definitely doesn’t make a good customer experience. Would not recommend shopping here
Response from Best Buy
January 25, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in policy returns will be processed quickly and efficiently. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64728798".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)