Best Buy College Station

Warning -> don’t let the same thing happen to you! I bought a laptop on bestbuy.com (And ‘protection plan’ that said it would cover any problems if the laptop didn’t work). I picked up @ College Station store. A few weeks later, it stopped working. Wouldn’t start up. I took it in for repair. Geek Squad said they can’t fix it, & they’d issue me a gift card to replace it. But at the register, I was told I owed another $150 to get the replacement. Apparently the price of the item was increased $150 after I bought it. This is what I learned talking to staff and managers: If you buy a defective product from Best Buy, and they raise the price *after* you buy - their ‘protection plan’ *won’t replace it, unless you pay any/all price increases that happened after you purchased* At every point (when I purchased, when I took in for repair, when they issued me the ‘replacement’ gift card) the language used was about ‘replacement’ under the protection plan. I’m a simple guy. When I hear over and over again that something gets replaced - I expected a replacement. My complaint is that’s misleading, deceptive and an unacceptable business practice. The manager’s response: -> He can’t do anything to help. -> He has ‘no autonomy’ to make decisions like this or help anyone with this problem. -> There’s no one else at this store who could help. So I’m still without my computer. (Look it up for yourself. Google ‘1 Year Accidental Geek Squad Protection’ -> see if it sounds like it will replace a defective product within 90 days.) I’m sure some Best Buy social media person or manager somewhere will respond on here, and explain why I’m somehow wrong. So, go ahead and destroy me in the response if you want. But I don’t want others to have the same thing happen that happened to me. *UPDATE* -> I reached out to the social media address Best Buy posted on here. A representative (or a bot?) chatted briefly and offered no additional help solving this.

Customer service is atrocious; employees lie to you and managerial “help” solves nothing. Go somewhere else, anywhere else really…

When they get busy, it's super busy so i would advise to go at a better time if you need help from a worker

Clean and friendly staff