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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5005 reviews)
Ross B
October 04, 2025
1 out of 5
This was my last ever purchase from Best Buy ...ordered a TV 2 weeks ago and it did not arrive on the designated date. No updates received during that time. Stopped in at store and they told me the truck normally gets in late at night and I would have my order in a day or 2. Fast forward a week and I just spent an hour trying to look through "Order Details", chatbots, and the IVR before I finally waited 30 min to talk to a person who informed me they were "trying to source it". This is contrary to the useless chatbots and order details page that informed me it would be available in a few days No offer for a discount on a different TV or other options. Cancelled my order and bought a more expensive version from Costco that will be here in 2 days. BB is officially radio shack and blockbuster. Not worth my time or money.
Mukti R
October 02, 2025
5 out of 5
The best place to buy electronic items at great prices.
Angel B
October 01, 2025
5 out of 5
Loved the customer service and really appreciate Noah's help with finding a laptop today! This was such a fun experience for someone that's easily overwhelmed by technology.
Ed F
September 29, 2025
1 out of 5
Made a purchase on September 19 and returned the unopened box the same day a couple of hours later because it was the wrong item. To make the purchase I used $35 in rewards which were never credited back to my account upon the return. For the amount of time I spent on the phone fruitlessly trying to get a refund, Best Buy should credit my account $100.00. They sell a lot of tech but either their own software stinks and/or their customer service is abysmal. (Or maybe they are just ripping off their customers)
Response from Best Buy
September 29, 2025
Hello and thanks for reaching out. We would be happy to take a look into your return and rewards and see what we can do. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/wjtumz), Twitter/X (https://bby.me/vrd5t5), or Instagram (https://bby.me/n5pkcq). When you message us, please include Google Review number 49732. Thanks!