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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1642 reviews)
Allison G
August 13, 2025
1 out of 5
On Thursday August 8th my husband and I went into this location and attempted to finance 2 iPhones. The process took 2 days due to “system failure” the first day around closing time, convenient right ? We dealt with “Shade” to begin with which he had a good attitude for the majority of the time but then that “systems failure” happened. Okay no big deal , come back the second day just to be rushed through the process and told we had been approved for 2 lines, only thing is that we had to order one of the ones to our house because it was out of stock however I walked out with mine. 1 day later we received an email informing us they canceled our order, why you may ask? Because we really had only been approved for one line of credit which hey no big deal stuff happens BUT no phone call just an email. ITS BEEN 4 DAYS and we are just now getting things sorted with only 1 phone and still no phone for our daughter. JEREMY KNEW WHEN YOU ORDER PHONES THEY GET CANCELLED 😡 HOW DO YOU NOT SHARE THAT NEWS WITH ALL YOUR COWORKERS?!!!? Will never be returning to best buy and I hope they ACTUALLY TEACH THEIR EMPLOYEES HOW TO DO THEIR JOBS !!! DO NOT OUTSOURCE YOUR PHI
Ellie C
August 08, 2025
5 out of 5
I have to say that in today’s world where guest service lacks more than not ….. the team at Best Buy at the Lancaster Ohio location was top notch ! From the greeter to the manager ! Please recognize the great staff members that did help me! Noah , Eric and Goose ! I can’t thank you enough for taking care of me !
Steve S
July 26, 2025
1 out of 5
Purchased washer, in store, from some kid named Nick. Told it would be delivered on Sat 7/26. Received text confirmation. No washer as of today, and when I attempt to call store, getting routed to india, South Africa...ect. Best Buy SUCKS. Recommend anybody to stay away.
Response from Best Buy
July 27, 2025
Good Morning, Steve,
We absolutely understand how you are feeling after not getting the assistance you needed when you purchased your washer and having unexpected delays with it's delivery. We would love to connect with you directly, so we can better assist you with these concerns. Please send our team a private message on social media, so we can partner you with a specialist.
- Facebook (https://bby.me/a2h92v)
- Twitter/X (https://bby.me/qp56cn)
- Instagram (https://bby.me/hhn2yd)
Jeremy C
June 24, 2025
5 out of 5
I always check to see what is in stock before I go pick it up and do my research on products I want before entering.
The staff today and my past few visits have been insightful and helpful. I was pleased with the experience.