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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1651 reviews)
Doug F
September 25, 2025
4 out of 5
Good thing I new where to find what I wanted. Employees need customer service skills
John
September 13, 2025
1 out of 5
I was banned from Best Buy in Lancaster for buying a router. Said they refuse to sell to me after I gave them my phone number for using my Best Buy Rewards and then the manager told me I’m not allowed back into their store. So I went to Reynoldsburg and purchased the item instead.
Since this horrific customer service experience (the call center person said the district manager would call me. I’ve been waiting 6 months for a call back) I can purchase everywhere else like Reynoldsburg, Morse Rd., Polaris and Tuttle Mall without a problem. Asking the reps at the other store locations (who know me since I purchase from all other stores frequently) they laughed and told me to never go there again. And usually the manager of Lancaster is pretty cool.
Guess he wasn’t that day. Hence the 1 star review.
Response from Best Buy
September 13, 2025
Hi, John,
Thank you for your review. We appreciate you taking the time to share your experience. Our goal is to provide excellence in customer service, and your feedback is valuable in continuing those efforts.
To formally document your concerns, feel free to reach out to us in a private message or DM on Facebook: https://bby.me/ylvplx, Instagram: https://bby.me/3wlx7o, Twitter/X: https://bby.me/pd6okp. Be sure to mention your Google review 42960.
Thank you,
^Pre
anthony l
September 04, 2025
5 out of 5
Very polite team
Komal R
September 01, 2025
1 out of 5
Rude staff not helpful
Response from Best Buy
September 02, 2025
Hello,
Thank you for the review. I understand that your recent experience with Best Buy has not been a good representation of the sort of experience we would hope for you to have.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/oc1wb6), Twitter/X (https://bby.me/i98mkg), or Instagram (https://bby.me/1d0phi). I’d recommend sending a private message or DM. Please include Google Review 38403.
Regards,
^ Kristy