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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1649 reviews)
anthony l
September 04, 2025
5 out of 5
Very polite team
Komal R
September 01, 2025
1 out of 5
Rude staff not helpful
Response from Best Buy
September 02, 2025
Hello,
Thank you for the review. I understand that your recent experience with Best Buy has not been a good representation of the sort of experience we would hope for you to have.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/oc1wb6), Twitter/X (https://bby.me/i98mkg), or Instagram (https://bby.me/1d0phi). I’d recommend sending a private message or DM. Please include Google Review 38403.
Regards,
^ Kristy
Chris H
September 01, 2025
1 out of 5
@noah told me they didn’t have what i needed or nothing similar. 5 minutes later i found what i needed
Response from Best Buy
September 02, 2025
Hello, Chris,
Thank you for taking the time to reach out to us here on Google and share your experience. We understand how important excellent customer service can be to your experience, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 38405.
Facebook (https://bby.me/b86va4)
Twitter/X (https://bby.me/2cs28m)
Instagram (https://bby.me/0rjrnt)
We look forward to assisting you there.
Regards,
^ Brandon
Gurpinder s
September 01, 2025
1 out of 5
I bought a TV 65 inch.They sold me broke tv. wasted my money and time.
Response from Best Buy
September 02, 2025
Hello,
Thank you for your review. Finding out that a new purchase is damaged would be incredibly frustrating, so we understand your disappointment. If you would like assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 38404 in your message.
Facebook (https://bby.me/z1ky35), Twitter/X (https://bby.me/jefhcn), or Instagram (https://bby.me/uubmus)
Sincerely,
^Meghan