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Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2603 reviews)
Kami L
March 29, 2026
3 out of 5
Poor service and then they would not correct their mistake. Geek squad was terrible
Engine M
March 28, 2026
3 out of 5
Beware of mobile device screen repair. The costumer service will make you an appointment and then 3 days later I show up for my said appointment and was told we don't fix android screens only apple. I could have saved 3 days and a trip to Dickson city PA. Dickson city is the worst the police wait for anybody that can stop and fine every day of the week. It's literally insane. Anyway I went up to Idroppedit. A store about mile away. They had my screen fixed in 1 day. Amazing
Response from Best Buy
March 28, 2026
Hello, Engine,
Thank you for reaching out for support with your Screen Repair attempt at the Dickson City, PA Best Buy Geek Squad appointment. While android phones may be able to be sent out for repair under any of our Best Buy Protection Plans. We may not do standard screen repairs as we do normally complete Apple screen repairs in phone. If you would like support you can reach out to us on any of our social media profiles below with Review 135800.
Facebook (https://bby.me/sSkKwr)
X (https://bby.me/dmoKLM)
Instagram (https://bby.me/Ri5xYe)
Michael S
March 28, 2026
5 out of 5
Very helpful employees at the DicksonCity location.. Great job ladies and gentlemen, I commend your outgoing personalities and helpfulness with out being pushy.. They're there when I need help but they dont force their way in.. They let me shop in peace ✌️ Awesome vibes, atmosphere and courteous employees..
Susan R
March 17, 2026
5 out of 5
I had a great experience with Geek Squad, thanks to Agent Matthew. He was incredibly helpful to my stepdaughters and me when my stepdaughter cracked her laptop screen. The repair was covered under insurance, and he handled everything smoothly from start to finish.
While he was working his magic, I took the opportunity to ask a few questions about some other tech issues I’ve been dealing with, and he was more than willing to help. He was patient, knowledgeable, and explained things in a way that was easy to understand.
I truly appreciate his excellent service and highly recommend Agent Matthew to anyone in need of tech support. Thank you again!