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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M10.94,2.5c-2.11,0-4.5,0.4-6.52,1.3C2.54,4.65,1,6,1,8.24c0,1.18,0.44,2.31,1.25,3.16c0.55,0.5,1.43,1.36,3.72,1.86%20c1.03,0.22,3.22,0.57,5.41,0.8c2.19,0.23,4.31,0.43,5.18,0.67c0.69,0.18,1.85,0.41,1.85,1.72s-1.22,1.69-1.44,1.78%20s-1.68,0.76-4.32,0.76c-1.75-0.05-3.48-0.35-5.14-0.88c-0.98-0.35-2.02-0.81-2.98-1.99c-0.39-0.55-0.6-1.21-0.62-1.89H1.53v6.69%20h2.65v-0.91c0-0.07,0.02-0.13,0.05-0.19c0.03-0.06,0.08-0.11,0.14-0.14c0.06-0.03,0.12-0.05,0.19-0.05c0.07,0,0.13,0.02,0.19,0.05%20c1.25,0.54,2.55,0.96,3.88,1.26c1.39,0.29,2.3,0.5,4.03,0.5c1.83,0.03,3.65-0.22,5.4-0.76c1.16-0.32,2.25-0.86,3.21-1.58%20c0.54-0.41,0.98-0.95,1.27-1.56c0.3-0.61,0.45-1.28,0.45-1.96c0.01-1.29-0.49-2.54-1.39-3.46c-0.5-0.48-1.08-0.88-1.71-1.17%20c-0.68-0.31-1.39-0.55-2.11-0.74c-1.38-0.34-4.47-0.76-5.95-0.91C10.29,9.14,7.6,8.92,6.52,8.59C6.19,8.48,5.53,8.17,5.53,7.4%20c0-0.55,0.3-1.01,0.9-1.39c0.95-0.6,2.88-0.97,4.89-0.97c1.94-0.02,3.87,0.35,5.66,1.11c0.48,0.21,0.93,0.48,1.35,0.8%20C19,7.52,19.47,8.3,19.65,9.17h2.14V3.35h-2.39v0.68c0,0.22-0.22,0.5-0.65,0.27C17.68,3.73,14.65,2.52,10.94,2.5z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Wilkes Barre
How do I check product availability at the Wilkes Barre Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilkes Barre stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilkes Barre Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2702 reviews)
Mark V
July 12, 2026
1 out of 5
Only reason yo go here is to look at it before you buy it online cheaper somewhere else.
D L
July 06, 2026
1 out of 5
I purchased a NETGEAR Orbi 370 (RBE373) as part of a larger order. Both the shelf sticker on the box and my printed receipt listed it as tri-band. The actual unit is dual-band and I didn't realize until I was getting ready to set everything up.
When I brought this to the store with my receipt and the box, they offered either a refund or a $30 discount toward the tri-band 770 model, this is roughly a 5% discount to the price of the 770.
A refund doesn't fix the fact I made the purchase on the assumption I was getting a tri-band router and their offer is not sufficient to justify the time I had to spend to correct the mistake. I send people to Best Buy because I trust their knowledge and labels are accurate. I can't do that now if I have to double check everything.
If you are looking to buy from Best Buy please make sure to check the boxes and the description of all items before making the purchase.
I've attached photos of the receipt and mislabled box.
Response from Best Buy
July 06, 2026
Hello, D,
We appreciate you taking the time to write us regarding your experience. While we do our very best to ensure all products are properly labeled and in the right place, we are human, and mistakes happen. Nevertheless, we always expect our employees to be as professional as possible with our customers under all circumstances. Let’s get this addressed for you.
Please write us through our social media channels on Instagram (https://bby.me/JzxjyI), X/Twitter (https://bby.me/imE4mr) or Facebook (https://www. https://bby.me/G9XT6q) with the details of your situation, as well as Google Review 183547. We look forward to hearing from you.
mary e
June 11, 2026
5 out of 5
Staff was helpful and knowledgeable.
Michelle U
June 09, 2026
3 out of 5
The young girl who works the geek squad was very rude to me today. All the other employees were great. She needs to treat people with respect. I was there in the morning and I am still aggravated about her attitude 😒
Response from Best Buy
June 09, 2026
Hello, Michelle,
We are sorry to hear that you had an experience at one of our Best Buy locations. Please reach out to us on any of our social media profiles below with Review 170831 for support.
Facebook (https://bby.me/FoGe30)
X (https://bby.me/ejLZbM)
Instagram (https://bby.me/kHPLwo)