Peter A
September 30, 2025
Horrendous experience. We had put in an order for new appliances for Best Buy to deliver to our new home. The employee helping my wife and mom decided to put the billing address for the shipped address and messed up the entire delivery. When I called to speak with the employee to resolve this, he never called me back which I needed to call directly to Best Buy.
Im also posting the photos of the damages there delivery company made to my home. Stay away from getting any appliances from this place.
The only saving Grace was the lady Janet from customer service helping us through all this.
Response from Best Buy
September 30, 2025
Hello Peter,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience regarding your appliance delivery. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/unu0y6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 50076.
Kindest Regards.
One of the best Best Buys I've ever been in. So many offerings, even electric bikes.
I just had the best customer experience and service with Jess today at the Paramus store. She assisted me and my son with an iPhone trade in and purchase. She was patient, understanding, friendly and most helpful. It is very rare to find this type of service today. Will definitely return to this store for future purchases.
Mukesh M
September 09, 2025
The customer service rep was great.