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Best Buy Paramus - Fashion Center

4.1
(1912 reviews)
Route 17 N
Paramus, NJ 07652
(201) 652-5794
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Recent Reviews

4.1
(1912 reviews)
Chris W
February 18, 2025
4 out of 5
Good prices. But you can never get help quickly when you have questions. It's better you know what you want ahead of time versus actually asking for advice
V L
February 18, 2025
1 out of 5
I’m not buying any electronics from BestBuy anymore. Their return policy is insane! I recently bought a flip phone for my mom for $89. But guess what? My mom couldn’t use it, because of small buttons, so we had to return it to the store. And here’s the kicker - Best Buy charged us a whopping $45 restocking fee (50% of the purchase price)! The phone was still in its original packaging and hadn’t been used at all. It’s no wonder most people shop online at places like Amazon. They have a much better return policy, and customers can return almost anything without any fees.
Response from Best Buy
February 18, 2025
Hi, V L, We appreciate you taking the time to share your experience with us. As mentioned in the Return and Exchange Promise found https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, there is a $45 restocking for phones returned opened. With it being a set as $45 regardless of price, I can understand the disappointment considering the cost of the device. Your feedback is important and helps us to know what works and what may need to be improved. Therefore, we invite you to connect with our team for support. To get started, send a private message that includes your full name, phone number, email address to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64826819. We look forward to hearing from you. Thanks, ^Tina
Katy A
February 17, 2025
2 out of 5
Battery in my laptop was replaced. However, when I stopped in to see what I needed, I was told $40. Two weeks later when I made my appointment, the website said $40. When I was checked in I was told $60. Fine, whatever. Then they told me 20 minutes and I received a text that my device had been checked in. After about 15 minutes of wandering the store, I came back over. After almost an hour I finally asked as to status and was told it was done and that they had told me 20 minutes. They couldn’t have not seen my standing nearby. Mind you all this time the app still said they were working on it. It took another half hour beyond that to close the ticket and update its status.
Response from Best Buy
February 17, 2025
Hello there, Katy. Thanks for taking the time to leave us your feedback. We understand how important your time is, and getting a repair should be completed when promised. We would like to assist in any way that we can. You can connect with a live representative through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64823331. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy Regards, ^Jason
Levi R
February 13, 2025
5 out of 5
Best tech place around

About Best Buy Paramus - Fashion Center

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