Mukesh M
September 09, 2025
The customer service rep was great.
cristihan a
September 04, 2025
Son personas muy amables y su atención es muy rápida no tuve que esperar nada al momento de ir a buscar mis productos. Excelente lugar para comprar lo que uno necesita.✌️
I went in yesterday looking for a microwave, and right away I was helped by Moe, He was super professional, really funny, and made the whole experience so easy and enjoyable. He even carried the microwave to my car! Honestly, one of the best customer service experiences I’ve ever had. Every store needs a Moe! Thank you for the amazing service.
Purchased two TVs and a vacuum and purchased warranties. 50" TV died so I called Geeksquad for a service call. Geeksquad advised that they won't come out and fix to contact replacement to schedule them to bring out a replacement. Contact replacement and they won't deliver the replacement because it is under 55" and advise they will be giving me a credit for less than I paid for the TV. I explain that I'm disabled and I purchased the in-home warranty because I am unable to lift the TV or go to the store and it fell on deaf ears. For five days, they've claimed they sent me an e-gift card but nothing has been received. Just called again and I'm still getting jerked around. In the meantime, I've left messages at the store for the store manager to call me back, as well as sent emails and left messages for the "Experience Manager" and not one courtesy of a reply. Don't waste your money at this store. Find one that stands by their warranties.
Response from Best Buy
August 22, 2025
Hello.
Thank you for reaching out with your Protection Plan concerns. I can understand that having a television failure can be difficult. We do offer delivery for televisions under 50" at a cost. I would be glad to look into your concerns if you would like to reach out to us on any of our Social Media Profiles below with Review 33243.
Facebook (https://bby.me/t42eoa), Twitter/X (https://bby.me/1aquq4), Instagram (https://bby.me/k7mz1c)
Sincerely,
^ Tommy