Best Buy Joplin

We have been trying to get our washer repaired for over 10 days, and despite countless calls, we have still not received any response from Best Buy management. We have spent hours on the phone with Best Buy's customer service representatives, only to be repeatedly told that there is nothing they can do and that the issue must be handled by management, who never responds. We purchased your most expensive washer along with the 5 year protection plan specifically to avoid situations like this. Instead, we have been left without a working washer, forced to rent one from Rent A Center at our own expense, while continuing to wait with no communication, no resolution, and no estimated repair date. This has been one of the worst customer service experiences we have ever encountered. A premium appliance and an extended protection plan should provide peace of mind, not leave customers stranded for weeks with no answers. The complete lack of urgency, accountability, and communication from Best Buy has been unacceptable. At this point, we have little confidence that anyone is taking responsibility for resolving this issue.

Went out of there way to help me find what I was looking for.

Had exactly what we was looking for. No help on the sales floor at all. Fast checkout. Service not impressive.

Kaiden was AMAZING!!! His customer service skills are IMPECCABLE and SECOND TO NONE!! This young man DEFINITELY deserves a raise!!