Frequently Asked Questions About Best Buy Lafayette
How do I check product availability at the Lafayette Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lafayette Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lafayette stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lafayette Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3107 reviews)
Blake S
September 20, 2025
1 out of 5
Terrible customer service. Was charged for a new TV mount but had open box sticker. Tried to immediately walk back in and switch it and security guy had no customer service or understanding of the situation. Wanted to “return” an item that isn’t even on the receipt. 12 people waiting in line. Will likely need to go other places to get further tech for our company. Disappointed
Response from Best Buy
September 20, 2025
Hello, thank you for sharing your experience with us here. I also like to know that my new in box items are definitely new. Can you please reach out to us on Facebook (https://bby.me/e93wlb), Twitter/X (https://bby.me/ew9495), or Instagram (https://bby.me/msdln5) with more information about your experience? Please begin your message with "This is regarding my Google Review #45618".
John C
September 18, 2025
3 out of 5
Bought a laptop. Stopped working 1 year and 4 days later. Out of warranty so I'm out of luck. You would expect that your lenovo yoga PRO would last more than a year for +$1,300.00 but I guess that would be asking too much. Apparently its a known flaw where the touchpad quits working. Seems like they should fix that.
Response from Best Buy
September 18, 2025
Hello, John. We understand the frustration when your device stops working. For repair options, we recommend reaching out to our Geek Squad teams at (800) GEEK-SQUAD OR (800) 433-5778. For additional support, please reach out to us in a private message on Facebook (https://bby.me/in1bwk), Twitter/X (https://bby.me/h6alyl), or Instagram (https://bby.me/nfx3s8), and mention your Google review, 44876.
Ian D
September 10, 2025
5 out of 5
Typical Best Buy experience, but the order ahead was ready really fast
EasysGoogle
September 09, 2025
5 out of 5
This Best Buy is always a pleasure to shop at. Always helpful and easy to shop.