Best Buy Lafayette

The overall review of the store itself was positive. The majority of the staff was polite and helpful. The one star review is solely on ONE geek squad member (named Pedro according to his name tag and slight white passing Latino looking man) who was not only rude, but bordered on being racist, not towards me as a Black woman, but another Black woman standing behind me in line. I was in line with my boyfriend who was trying to trade in a galaxy tablet for store credit. The process was long and slow and the person doing the job was not only new at it (but still maintained a positive attitude, shout out to her) but the register she was working on crashed in the middle of our transaction and delayed us (and people in line behind us because this was the only register open) further. Pedro walks up on a different register and starts entering in something on it. Black woman behind me asks politely, "Sir, are you working?" And he responds in the most rude and dismissive way to her "NOPE!" and kept on doing whatever he was doing. Shortly after that a white couple walks up to the register Pedro was on and Pedro starts and being polite and helpful to them and processes their return or whatever they were there to do. Whether he meant it to come across that way is irrelevant. He was rude from the outset to a customer and borderline denying a service to a black individual.

The young tech guy was knowledgeable and went out of his way to help.

Excellent customer service experience

It's the only tech store in the state... which isn't cool given everything we own beeps, starts with the letter "I", or is smart. I'd donate a kidney to have a MicroCenter within 2 hours of Lafayette.