Frequently Asked Questions About Best Buy Elk Grove
How do I check product availability at the Elk Grove Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Elk Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Elk Grove stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Elk Grove Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3741 reviews)
Evelyn F
June 24, 2026
3 out of 5
Staff did not greet me or ask me if I needed help; poor customer service skills.
Response from Best Buy
June 24, 2026
Hello Evelyn,
We can see why you’d be upset if you did not get greeted properly and get the service you needed during your visit. We would like to see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #176645 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/NCX9pU)
• Twitter/X (https://bby.me/0zgxph)
• Instagram (https://bby.me/jNPLGg)
Hamzah V
June 18, 2026
5 out of 5
Prompt & courteous service
Dania T
June 15, 2026
5 out of 5
Brian in computers was the nicest person I have ever known.
Oxg
June 11, 2026
1 out of 5
The prices here are exceptionally high and definitely not the 'best deals' they claim to offer. Shockingly, their prices for open-box/used devices are actually higher than buying the exact same items brand-new from other major retailers. The name of this store absolutely does not reflect reality.