Best Buy Elk Grove

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Hoy fuí por una cámara de seguridad, para interior y el joven que me atendió me dijo que podía comprar una cámara que solamente utiliza Bluetooth. No es necesario wifi 🛜 y como yo ahora no tengo wifi en casa 🏠 la compré, pero cuando la quise activar en mi teléfono 📱 me decía la aplicación que devia de activar la cámara con wifi... Lo que me tiene muy molesto es porque ponen personas que no saben nada de aparatos eléctricos, mañana voy a devolver la camara y voy a hablar muy seriamente con o la manager, para que despidan a esa persona que me atendió. Perdi mi tiempo y viaje medía hora en bicicleta 🚲 y media hora de regreso a casa 🏡 NO es JUSTO! Porque el tiempo de todas las personas 👥 es muy valioso... Totalmente... NO LO RECLAMO. 😡

Nathan, who is designated to Best Buy Verizon, literally left his area to find us help. This guy is solid. Please give him a raise.

Great customer service