Best Buy San Diego

Thank you Jeff for helping me with my Magic Keyboard and Screen Protector purchase! Jeff was patient and kind. He made my day!

Amazing customer service and latest electronics at affordable prices

This last time in there was one of the most disappointing shopping trips ive ever had in there. I went there specifically for a printer. I knew which one I wanted. I checked online before I even bothered to drive down there. I stood in front of the printers for a solid 45 minutes and not once did an employee try to help me. No one even greeted me. I saw 4 or 5 of them walk by me to go to the back. I saw them standing around talking to each other. They didn't appear busy(i see why now). In fact there were very few cars in the parking lot when I pulled in. I never found the printer i came for. Said it was there in stock online. So I had to choose a different one. The price tags didnt match the prices they had online (yes, it was set to my store too). When I scanned the qr code the price it gave was much higher than the tag. I would've loved to have asked some questions but nobody could be bothered to give any customer service. Ive been a very loyal and faithful best buy shopper for decades. Ive given these guys thousands of dollars. Ive never had such a crappy experience there before. Its no wonder why theyre closing locations with customer service skills like that. The only reason im giving 3 stars is because im hoping it was just a bunch of worthless employees and they'll be fired soon. I wont order from bestbuy online ever again because of my experience at the holiday time. In person only now. But if I get another experience like this again I just wont ever come back. If they dont want customers to spend their money there then they are doing a good job at making them not want to.

Every time I visit this location, the staff seem unhappy and disengaged. I’m not sure if it’s an issue with management or the employees themselves, but the overall atmosphere feels negative.