Best Buy San Diego

I've tried to utilize Geek Squad for Apple Care+ on two different occasions over the last year or so. Both times were appointments generated through Apple. Both times, I was serviced by the same guy. Both times this person said everything he could to basically tell me that I should go to a different store. I don't think is a coincidence. He is probably doing this to MANY other potential clients. Should have better consideration with customer's time. I had to take a day off and drive a bit of distance to get to these appointments. Only to be brushed off when arriving to the appointment. I will be reporting this to Apple as well since is the 2nd time having this experience at this store and with this person.

Really don't understand why they still exist, went in to buy a laptop nobody was around went and found someone waited like 30 mins, they still didn't "Send someone back" went up to register with a picture of the SKU and they were like "we will send someone back" when I just asked to pay and have someone go get it.. do not go to this one they don't care at all.

The Geek Squad staff are WONDERFUL! Erik, Justin. Jonah, to name a few. Thanks guys!

TLDR: Best Buy randomly increases/decreases prices, manager was not helpful, go to Costco, don’t buy from Best Buy on Mondays, Best Buy going extinct etc. So, I checked on the Best Buy app and found a 2023 model TV that I liked (open box- good condition) available at this location. Drive 20 minutes to the store, I wasn’t able to find the TV, a helpful associate came by and we realized they had tagged the tv I was looking for with the wrong (higher) price tag. He did help get the right price tag for the TV but it’s a big purchase so I wanted to shop around. I had the TV added in my cart on the mobile app (see screenshots). Checked the next day (Monday) and the price had jumped $60 for the Fair, Good, and Excellent open box units for this same TV. The New price did not change. Checked online and apparently increasing open box prices on Mondays is a common Best Buy practice (see screenshot). Called the number listed online for the store. It connected to a call center. Explained the situation to call center agent, they were understanding but didn’t have the ability to match (Best Buy’s own) price from the previous day. They escalated to their supervisor who denied the request, something about they reevaluate open box prices and it would be at the store manager’s discretion if they could match it. Again, this is a 2023 model open box (“Good” condition), but sure I’ll play along. Call center agent advised the store does not have a direct line (???). Went back to the store. To be fair I came in at closing time so maybe the manager is trying to go home, I get that. But I can’t call the store so I didn’t really have a ton of options here. Went to customer service desk, polite/kind customer service rep advises they will ask manager to come discuss. The customer service rep explains the situation to the manager over the radio and the manager declined to price match as “they only price match current prices”. Again, this is an 2023 model that is open box (with scratches and blemishes) that THEY set the price for. The price for a New unit has not change. Should buying a TV be this difficult in 2025? Should I have to keep escalating this until someone with common sense just matches the price? Should I have to type a several paragraph review just to get Best Buy to do good business? Should I just go to one of the many other stores that sells TVs? Is this why people prefer to buy TVs at Costco? How well is this store doing? Looking forward to the Customer Service rep that gets to read and reply to this message. Happy to delete the review once this is resolved.