Do not trust this company. I purchased a tv with warranty and they have been doing everything they can to not honor said warranty. I’ve been dealing with their geek squad for two weeks including an in home visit and they keep giving excuses on what the holdup is to get the replacement process going. Buyer beware!
Response from Best Buy
October 23, 2025
Hello Alvin,
Thanks for reaching out and providing your feedback. We can understand how you'd feel if you are having issues with your warranty. We'd like to see if we can help. Can you connect with a representative at a Social Media link below? Just reference Google Review #59327 in a private message.
Facebook (https://bby.me/zgsevy)
Twitter/X (https://bby.me/amynal)
Instagram (https://bby.me/czv5xt)
Thanks
Ricardo S
October 13, 2025
Great experience, you can find lot of most electronics there, whent for a screen protector for S25 ultra
Almost looks like BB in Bville is going out of business.
Qualifies for some of the shittiest service ever received. Best Buy AND geek squad need to get it together. Long story short, gave my wife wrong information multiple times, supervisor was useless, made my wife go back and forth for literally no reason. No tracking number provided, no confirmation email received, just wasted time acting like/being morons not knowing anything. Wife was guaranteed solution, which was then redacted when she showed up in person. 0/10 but i can't give anything lower than 1 star.