Best Buy Brownsville

This review is based on our experience with one of the store's managers, whose name I unfortunately did not catch. He was bald with a shiny head. My family and I stopped by on June 5th for the midnight release of the Nintendo Switch 2. Since there were four of us, we each planned to purchase one console. We didn’t anticipate any issues beyond waiting in line and possibly dealing with limited stock. I arrived earlier than my family and was allowed into the store first. I had no trouble purchasing the console along with some accessories. After checking out, I joined my family at the back of the line to wait with them for their turn. About an hour later, they were allowed inside, and I entered with them. After two of my family members successfully purchased their consoles, we were approached by the bald manager. He informed us that we would not be allowed to buy any additional consoles because we were considered a "group" and had waited in line together. We respectfully disagreed and pointed out that Best Buy’s policy — like those of other retailers — clearly states a limit of one console per customer, not per group. The manager responded that it was his personal decision not to sell us a fourth console, despite our explanation that each of us was an individual customer with the right to purchase one unit. Without resolving the conversation, he walked away and told us to leave the store because there were other customers waiting. We found this behavior extremely unprofessional — not only did we wait in line for hours like everyone else, but at no point does Best Buy’s policy say that people in a group cannot make individual purchases. We followed him to the front of the store to speak further. I told him directly that if we weren’t allowed to buy another console, I would return the next day to speak with his superior. He replied, “I am a manager.” I then asked for his name, which he ignored. Instead, he continued to insist that we were considered one customer simply because we stood in line and entered together. We explained that we don’t even live at the same address, at which point he asked to see our IDs to verify our addresses. We felt this was invasive and unnecessary. I told him I didn’t have mine on me — though it shouldn't have mattered, as I had already completed my purchase earlier. Despite the situation, my family provided their IDs in hopes that it would resolve the issue. Only then did he allow them back inside to purchase the additional console, which they were entitled to from the beginning under Best Buy’s stated policy. This was our first time attending a midnight release, and we had been looking forward to it for days. Unfortunately, the experience was tainted by this manager’s behavior — from walking away mid-conversation to refusing a sale based on an arbitrary “group” rule not outlined in store policy. All of this just to stop us from purchasing one additional console, which was intended for a different person in our group. As I mentioned, the manager was bald and resembled Mr. Clean.

Better than Radio Shack that's for sure

Being a customer for years.

Well kept and friendly staff.