I Have been a big time fan of Bestbuy for many years! They rock!
Geek Squad service is so slow over the phone and in person. I had to make an appointment to drop of repairs and they didn’t tell me I had to make one just to pick it up as well… like why?!!!
Response from Best Buy
July 21, 2025
Thanks for reaching out.
We know how important it is to get the service you expect in an appropriate amount of time. If you still need some help you can always connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name and phone number, and Google Review #18739.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^ Jason
Please do not support this business as their employees practice credit card fraud and you will be charged unauthorized charges after a year from your initial visit.
I repeat, if you go to this location to receive service to repair an item at geek squad, you will experience credit card fraud. They make you feel you are going to pay a one time fee to pay for the cost of the repair; however they end up charging you yearly without making you aware of anything.
Response from Best Buy
July 20, 2025
Hey there, Diana,
Thank you for reaching out and providing us with your concerns and feedback. I am sorry to hear that you were not made aware of your membership at the time of your service. We would love to follow up with you on these issues. Please send us a private message on Facebook (https://bby.me/fpjd2m), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #18170" and share your full name, email, and phone number.
All the best,
^Jacob
Response to Jay regarding experiencing CREDIT CARD FRAUD at this location.
When i tried calling this location for support to cancel this “yearly membership” that was never discussed during my time at geek squad your employee told me it could NOT be cancelled. So instead of focusing on a solution that Best Buy communicated that could not happen, let’s focus our attention and refunding the full amount as we were a victim of credit card fraud.