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Frequently Asked Questions About Best Buy Pasadena

How do I check product availability at the Pasadena Best Buy?
How do I check my order status?
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pasadena stores’ holiday hours?

Recent Reviews

4.2
(3303 reviews)
Rohith M
November 16, 2024
5 out of 5
It is widely acknowledged that Best Buy is a leading retailer of consumer electronics.
Jesus M
November 13, 2024
1 out of 5
Bought a new watch, band broke. And they wont replace my band without using my warranty which is another $60. Should of gone straight to Samsung instead of Best Buy.
Response from Best Buy
November 14, 2024
Good Afternoon, Jesus, We certainly understand how you are feeling after an issue with your watch band has needed it to be replaced, and not getting the assistance you needed. We would be happy to look further into this situation with you. Please contact our team by sending a private message to one of our social media accounts, so we can partner you with a specialist. Don't forget to include your Google review in your message: #64424756. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
Patricia S
November 09, 2024
1 out of 5
My husband and I purchase a lot of stuff from here and planned on purchasing a lot more but now I’m not sure if I want or even keep what I bought. My husband ordered a very large tv and we were told when it was delivered they would set it up and they didn’t 2 African Americans men came out and basically sat it against my wall and left he was more concerned about my car. (Hell cat) he kept talking to his coworker about it barely acknowledged me to sign for the tv and when walking out made a comment to his coworker about pulling the hellcat symbol off the car and even went and touched my car as if he were taking it off. Not very good service they use at all. Now I have to wait for my husband to get home to unbox and put up a tv we were told would be done. I think we may return it and purchase future items eke where if this is the service we get for being loyal customers. I’m still shocked this man had the nerve to comment about taking the symbol and actually touch my car. Hire better delivery people please!
Response from Best Buy
November 09, 2024
Hi, Patricia, Thank you for taking the time to share this experience with us, although it is concerning that this happened and that your TV was not installed like expected. We would like to see if we can help here or at least ensure your feedback is escalated to the appropriate teams. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64404149. We look forward to hearing from you! Regards, ^Katie
Cynthia m
November 05, 2024
5 out of 5
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About Best Buy Pasadena

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