Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3303 reviews)
Rohith M
November 16, 2024
5 out of 5
It is widely acknowledged that Best Buy is a leading retailer of consumer electronics.
Jesus M
November 13, 2024
1 out of 5
Bought a new watch, band broke. And they wont replace my band without using my warranty which is another $60. Should of gone straight to Samsung instead of Best Buy.
Response from Best Buy
November 14, 2024
Good Afternoon, Jesus,
We certainly understand how you are feeling after an issue with your watch band has needed it to be replaced, and not getting the assistance you needed. We would be happy to look further into this situation with you. Please contact our team by sending a private message to one of our social media accounts, so we can partner you with a specialist. Don't forget to include your Google review in your message: #64424756.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Patricia S
November 09, 2024
1 out of 5
My husband and I purchase a lot of stuff from here and planned on purchasing a lot more but now I’m not sure if I want or even keep what I bought. My husband ordered a very large tv and we were told when it was delivered they would set it up and they didn’t 2 African Americans men came out and basically sat it against my wall and left he was more concerned about my car. (Hell cat) he kept talking to his coworker about it barely acknowledged me to sign for the tv and when walking out made a comment to his coworker about pulling the hellcat symbol off the car and even went and touched my car as if he were taking it off. Not very good service they use at all. Now I have to wait for my husband to get home to unbox and put up a tv we were told would be done. I think we may return it and purchase future items eke where if this is the service we get for being loyal customers. I’m still shocked this man had the nerve to comment about taking the symbol and actually touch my car. Hire better delivery people please!
Response from Best Buy
November 09, 2024
Hi, Patricia,
Thank you for taking the time to share this experience with us, although it is concerning that this happened and that your TV was not installed like expected. We would like to see if we can help here or at least ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64404149. We look forward to hearing from you!
Regards,
^Katie