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Best Buy Henderson
Services Offered
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Frequently Asked Questions About Best Buy Henderson
How do I check product availability at the Henderson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henderson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henderson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henderson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4097 reviews)
A G
January 29, 2025
1 out of 5
I made an appointment to have my phone repaired here. Drove all the way from Sunrise Manor and left my job early to make my appointment. I get there only to be informed the only employee who can work on phones called in sick, Do you think they would have the consideration to cancel his appointments for the day and inform customers that no one could fix their phones ? Of course not !! The guy who couldn’t fix phones, who looked like he was around 10 years old,would be happy to diagnose my phone though!! It had a cracked screen, what’s to diagnose? And it is supposed to be free of charge to replace the screen at Best Buy for my particular phone .Seems they wanted to find something wrong with the phone,so Best Buy wouldnt have to perform a free service like they agreed to . It wasn’t free for me when you figure the time I didn’t get paid for by my job that I left early to make the only appointment they offered in the afternoon. They would have rather had me come to an appointment they knew they couldn’t honor, hoping they could sell me something.
Response from Best Buy
January 29, 2025
Hi, Michael,
Thanks for sharing your review with us. We understand the frustration of arriving for your appointment, only to discover the Agent will not be there to perform the repair. This is not the experience that we would hope for you to have and would like to follow up with you and learn more.
Please connect with a member of our Corporate Team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64747759" in your message. Thanks!
Regards,
^April
A G
January 27, 2025
1 out of 5
I wanted to buy a Macbook Air from this store. It took a really long time to find a sales associate to come and help me. After telling her (name tag said Destiny) what I wanted, she said the product wasnt available in the Henderson store, but I could pay and pick it up at another store. She made me pay for the product and then I had to drive around 15 minutes to the other store. Once I reached there, I was told that the item was not in stock and that I should drive another 15 minute to another store. I ended up taking the refund.
Response from Best Buy
January 27, 2025
Hi Firdaus,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you weren't able to get the product that you ordered at the store that was supposed to have it in stock, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64736483.
Thanks,
^Caleb
A G
January 26, 2025
5 out of 5
Jaime and Scott are very knowledgeable. They helped me with everything I needed and I could not be happier.
A G
January 23, 2025
3 out of 5
The staff is bombarding you with help,or ignoring you .. neither is good
Response from Best Buy
January 23, 2025
Good Afternoon, Aaron,
We fully understand how you are feeling after not getting the assistance you needed during your time in the store. We would be happy to connect with you and review these concerns in depth. Please start by sending our team a private message via social media. Make sure you include your Google review in your message: #64721548.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby