Both of the devices I wanted to try out in the store (set up, plugged in, in demo mode) were not working, and despite help from a very nice sales person, they couldn’t get their demo units working. This is bad for sales, and made me just want to buy online from Amazon.
Additionally, when I did go to purchase something else, there was just 1 poor guy working the sales and online pickup and returns lines - 1 guy, for all of us. This is despite seeing 10 or more people in blue shirts roaming around and 3 other check stands closed. Management - you really should staff the part where customers want to give you money with more than 1 person, as the wait times are long, and again, just make me want to buy online from Amazon. Also, I was greeted with “what do you need?” by the sales person who helped me which is kind of a weird way to greet someone in line to buy something.
Response from Best Buy
October 19, 2025
Good morning,
We appreciate you taking the time to share these experiences with us. It can be important to be able to test an item before purchasing, so having the display item not working properly, can certainly make that difficult. We also understand waiting in long lines to complete your purchase, isn't a welcome experience.
We'd like to review this further with you. Can you please send a private message on one of our social media platforms, Facebook (https://bby.me/fzsade), Twitter/X (https://bby.me/gqp37w), or Instagram (https://bby.me/8qzxox), and reference your "Google review #57763"?
Wendell H
October 15, 2025
We had made an appointment and we were served within minutes.
They NEVER have game released on time. This store sucks.
Great experience at BB today. My friend wanted to buy a couple of laptops. Kris came up right as we got to the laptop section. Once they were paid for, MC in the Geek Squad was excellent. She took down all the details and asked helpful questions to get them set-up correctly. Great customer service and friendly knowledgeable staff!