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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3563 reviews)
Constance R
May 13, 2026
1 out of 5
I don't like shopping at this Best Buy because the employees are rude and give plenty of negative remarks. The customer service is terrible.
Response from Best Buy
May 13, 2026
Hello there, Constance!
It fully makes sense to expect friendly and professional assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #151835 in your message. You can find us here:
Facebook (https://bby.me/7cxpmA), Twitter/X (https://bby.me/tS7Yw9),
Instagram (https://bby.me/XKeIxV).
Michael L
May 09, 2026
4 out of 5
Did some online research before going to the store. Bought what I was looking for at a decent price.
Kevin B
May 01, 2026
1 out of 5
Best Buy!.. maybe you should go to online only if you cant staff your stores. 50 min wait to get something that I ran in to get which should have taken 10 mins. Terrible service and the reason why I quit shopping there years ago.
Why wouldn't you start with an apology for wasting my time. Thats a pretty narcissistic things to say. Sure shows how much you value your customers. There was like 5 cars in the parking lot ( maybe a red flag). Its not me "wanting" assistance, its an expectation then when you go into an empty store, that you can pick up the 1 thing that you went to get. I would imagine you want me to post this to socials so other dont see it. 50 minutes for someone to unlock a cage and hand me an item is too much. Its pretty ridiculous..
Response from Best Buy
May 01, 2026
Hi, Kevin,
Thanks for taking the time to leave a review. I can certainly understand wanting timely assistance when coming in to your local store.
If you require assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #147817” when reaching out on social media.
William T
May 01, 2026
4 out of 5
I had an awesome experience at this Best Buy! The staff was super helpful and knowledgeable, making my tech shopping a breeze. I found exactly what I needed, and I left feeling really satisfied with my purchases!