Best Buy Spokane North

After shopping at other best buys for years, I went here to purchase a desktop from the store, my first gaming one, so I was very excited. I had an associate that worked with me and took their time to help me find the best option for me within my budget. They even saved me money enough that I got a monitor too, both together were under the budget of what I had set for the PC alone. The associate had me place the order in store for the PC and assured me time and time again "it will be 3 to 5 days", which was totally fine. However, after one week I noticed in the app that the order had no movement, and I was nervous it was getting delayed. I called the store only to be informed that the order was never actually placed for 2 reasons 1) I had not "accepted or declined optional offers for anti-virus programs and gamepass trials". I was disappointed as this was not brought to my attention for a week until I called. 2) the associate that cashed me out did not charge me the correct SALES TAX. So I owed them an additional $35 for tax before they could process the order, in addition to the tax I already paid for the order. After paying this tax, the order updated to "order not available at this location". I immediately cancelled the order and had it refunded not just because of delays. But because I had lost faith in this stores ability to provide what I was purchasing, and ultimately took my business to a different location. I was very saddened that a purchase that was incredibly exciting for me, turned into one of the worst experiences in my life. The lack of accountability on the part of best buy, the inability to execute transactions properly, and the lack of communication over these things was very disappointing.

Seth in tvs!!!! Is the man I came in didn't try to upsell me got me exactly what I was looking for made sure I got the best prices possible!!!! This is why I shop best buy they make sure you win!!!!!!

Walked out. Waited at a case for 20 minutes after an employee called for someone to open a display case to make a purchase. Said something to the greeter on the way out, he couldn't care less.

Smaller store so limited examples to check out. Staff very helpful and friendly. Returned an item with no hassle.