Had to return a charging unit that did not fit with my Apple. I met with Tanner the return associate who provided EXCELLENT assistance!!! Great associate providing outstanding assistance.
The installation service experience was extremely disappointing. I went there twice.The first time, the staff told me that he could not finish the previous appointment on time and needed to reschedule mine. Although I was unhappy about it, I agreed.
When I went back for the second appointment, I was told that he was sick. However, I had received no notification at all, and my appointment was not even in their system. Honestly, you should consider shutting down this service instead of continuing to sell car-related products and services.
Response from Best Buy
June 24, 2026
Hello SSS S,
We can understand why you would be upset with having to deal with multiple installation appointments. We would like to look into this for you and see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #176643 in a private message. We’re here to listen and help however we can.
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I went to some of the greatest yard sales, by doing so I purcased a neat Generator, kool I thought😁😃🫡😇
Absolutely atrocious that I can only speak to AI or people who barely speak a word of English. I can’t even contact someone in my local store.
Response from Best Buy
June 13, 2026
Hello.
Wanting to get support from a local store consultant and not being able to over the phone can be difficult. We encourage our consultants in store to be available to help customers in store. You can chat with us on any of our social media profiles below with Review 171915, or speak with any of our National Call Center representatives at (888) 237-8289.
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