Best Buy Macon

I bought a washer, a gas dryer, the installation service and delivery for both equipment on February 6th. I was waiting until yesterday for Best Buy to send installers, once they arrived they told me that they don’t do such dryer installation, which was unprofessional and unethical, because I had paid in advance for the installation service and I was waiting for about a week until they arrived. Both equipment were delivered, but: They didn’t install the dryer. They broken down hot water pipes trying to install the washer and made a mess with hot water leaking in the laundry room. I decided to contact customer support for a resolution, but I was told by the customer service representative that I have to wait for up to 48 Hrs to solve the problem. It was already an emergency as we had to shut down the water for the entire house and as per Airbnb resolution center we need 48Hrs to received an answer to fix the mess they have done and to finally decide if they can send a plumber company to fix broken pipes and reliable installer to complete their service. Later I received an email stating that their service was completed and both equipment installed. I had to find a person to help me and my family having water running back at home, but the gas dryer and the washer still need a professional, reliable service crew to be installed. I definitely expect Best Buy to take action of this kind of issues right away, to improve their customer service and provide better attention to their customers and I definitely don’t recommend Best Buy to any customer, I don’t really want anybody else to have such terrible experience like me and my family. ( I got several pictures to prove my statement)

I have to say after my visit to this particular location that Best buy is definitely not the most customer-friendly business I have ever visited. After spending almost $500 I didn't even get a bag for my item and the customer service person walked away before I can ask a question. I hope that I never have to patronize this business again and I definitely don't plan to recommend.

Walked in the store straight to the cellphone counter. Was going to do an upgrade on my phone. The gentleman that was there was on his phone doing whatever. He looked up to me and said nothing. I said good morning. He got on his radio and asked why I came straight to him instead of checking in at the entrance. First of all there was no one at the entrance. Secondly, that shouldn't have mattered. He could have said, "what can I help you with ". Instead he told me to go get checked in like I was at the doctor's office and there were othere waiting. There was absolutely nobody and he could have been more friendly and polite. I went to the front as I was told, the person came up from don't know were, also on the phone. I asked him since when we had to check inn, he said, covid. I replied, I have come to the store several times and this is the first time. The person cotinued to text or something on his phone. I just walked out. This place needs better management and training on customer service. Very disappointed and will not recommend this Best Buy.

Just expensive but hou probably should already expect that going to best buy