He helped me with the purchase of a cell phone. Explain, the difference did not try to push the high price cell phones. Explain that there's not many different features between a $1000 or 700 is just on the updates.
I came and got what I needed with my mom while she shopped for my dad on the side, halfway through the store a man asked if we needed help and we politely declined. Then he followed us very closely which made us quite uncomfortable while browsing. I turned to ask my mom if we were ready to go and as I turned around the man following us radioed something in very quietly, we checked out and the cashier wouldn’t speak to us, and the man who was at the door did not say bye but also radioed something in quietly. Once we got out to the car an employee ran out of the store almost looking like he was looking for us? I don’t know but honestly it was the weirdest and most uncomfortable experience I've ever had at this location. Maybe everyone there is collectively having a bad day? But I can’t say I’m willing to come back to this location again after that.
Response from Best Buy
April 21, 2026
Hello, Luna,
Thank you for taking time out of your day. Shopping at your local Best Buy should be a safe and friendly experience, so we can understand your concern. We'd be happy to document your interaction here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/zvH0My), Twitter/X (https://bby.me/BYDZwZ), or Instagram (https://bby.me/hGqawX). Please reference Google Review, #144356.
i was asked if i needed help finding anything when i walked in so i asked the greeter to locate what i was looking for. he pointed toward car audio but offered nothing further to help. turns out the item i was looking for is not even available in the store, well at least i couldn’t find it and not a single employee asked if i needed help beyond that. i found what i needed on amazon and bought it there
Response from Best Buy
April 14, 2026
Getting help finding an item should be easy, and we understand the frustration you had with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/teTWAY), Twitter/X (https://bby.me/TL4LDU), or Instagram (https://bby.me/6Lq2cD), and mention your Google review, 141570.
Fast and quick didn’t have exactly what I was looking for but settled for a similar item and my old gift card or cash back from return purchase? cashier couldn’t get it to work but employee dialed it in and saved me 33 bucks that was on it. Thank you