Best Buy Lees Summit

On Aug 2nd, 2025, Missiouri's Sales Tax Holiday weekend, we took our grandson school clothes shopping in Lee Summitt, MO because we live in SE Kansas. One of the stops we wanted to make was Best Buy so we could buy a new all-in-one computer for home. When we got to the store the first guy asked if we were there for "no sales tax shopping"? We told him yes. He directed us to a table over by the phones, computers, etc - and that whole area was ROPED OFF. We had to stand and wait in line for one of two employees at the table to get done with other customers. When it was our turn the young lady started asking us all these questions. What's our name, address, phone number, email address, etc? I told her we didn't want to do any of that - they shouldn't need that info. I told her we simply wanted to look at some computers. And she said, "Well, by me filling out this form it can help us to help you decide what you want and need." (We knew what we wanted - there were two all-in-one computers we wanted to look at.) I kept telling her we did not want to do any of that...can't we just be let into the area to look? They finally let us through. We found the two all-in-one computers we wanted to look at. We decided either one would work for us - so we just needed to find out if they had them in stock and available? I turned around and there were 2 guys at 2 registers behind us. One was looking at me, so I asked, "Can you please help us?" He literally said, "NO! You want help you need to go back over to the table and go through the process!" I looked at my husband then at him and I said, "No, we're not going to do that." My husband was as equally taken aback and as upset as I was. (They weren't busy so why was this going on?) I said to my husband, "Ok, let's go. I'm not doing this!" My husband looked at him and asked to speak to a manager. This man told my husband he WAS the "manager" and he escorted us to the roped exit area to let us out. Did I look at his name badge? NOPE - because I was done! It had reached the point of no return in about 60 seconds. My husband and I are not the type of customers who expect something for nothing and are difficult to deal with. You treat us with respect and we will be very grateful for your help. They did NOT need personal information before a purchase!? Aug 2nd was a Saturday, and of course the Tax Free Holiday was all weekend. My husband got up on Sunday, drove to the Joplin, MO Best Buy and PURCHASED one of the computers we were looking at. No roped off areas, no rude employees! That "manager" at Lee Summit made their store lose out on a $1,000 sale!!! Now we know to keep going to Joplin where they appreciate their (repeat) customers.

I had a great experience getting my screen replaced at this Best Buy. From the moment I walked in, the staff was friendly, knowledgeable, and attentive. Replacement was free since I purchased my other Zagg here, a perk of buying a screen protector from BB instead of Amazon.

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