Best Buy Lees Summit

I went in this morning as a walk in to see the Geek Squad where I waited for almost 10 minutes before anyone even looked or spoke to me (many walked by), where they told me that they have no availabilities for walk-ins. They directed me to make an appointment for later that day at a desk where I did so. I showed up for my appointment on time where I stood in line to be greeted/helped behind one other person. When the person in front of me was asked if he had an appointment, he said no and they took him and helped him. When they got to me and I stated that I had an appointment, they said "Sorry, the other guy is at lunch" and proceeded to make me wait. Very unprofessional.

I had the most horrible experience in this store at all my life the level of professionalism is definitely not there. I went to the store today. September 24 I was directed by customer service on the phone because I purchase a Samsung phone with the idea and the request when I purchase the phone to add the lost and theft protection on it when I made the claim that option was not added to it even though I requested, and I pay for some type of protection, thinking that I was fully protected, so I went to the store directed by customer service. Talk to the employee give my experience and explain it. that I asked for the lost and theft protection. I requested for a manager his name is Gerald. I explained it to him again and I was really respectful. I never use curse words, even though I was upset, but I was still respectful, especially because I work in customer service out there. I explained it to them that it wasn’t my error that it was the employee they offer me the plan and I’m supposed to pay for it he got on the phone with employee and the employee told him that he didn’t offer anything to me after he hang up the phone. He say the he believe he’s employee because he knows him very well. I had two witnesses with me when I purchase the phone, he offer me a damage protection and a loss and theft protect protection. So I choose the lost and theft protection after everything was all done and he say it was nothing that he can do for me. I walk away. I grab my receipt and I say well. OK let me see what I can do so he made fun of me while I was walking away saying have a good day and enjoy the phone I turn around and ask him. What do you say and he say have a good day and then enjoy your phone I should request a manager about it, but I calm myself down because I can lose control in this type of situations he also mentioned me that Friday was his last day so that made me understand that he didn’t care anymore about that job. I’m very disappointed that neither their customer service on the phone and in person the personal in Best Buy act like that and represent the store that I spent thousands of dollars every year I will never purchase anything in this store again .enjoy your phone I went to the store because I lost the phone. I told him that so he made fun of me?

Staff were courteous and respectful.

Fast, friendly, helpful.