Best Buy Lees Summit

Boom, easy off highway access, a feeling like im here, i found it, im out. Staff is like hi. What you need? Here done.

I was. Looking for some 15inch subwoofers they only had it on line .

Absolutely unprofessional, unhelpful, and quite frankly the exact and terrible opposite of what customer service at a place like this should be. Things are looking to move past reviews, as this is a serious issue that needs resolved. For context: I bought a gaming PC from Best Buy about two months ago. I am fairly tech savvy and have my whole life wanted to build a PC. However I am not quite technologically literate enough to build one from scratch. It is because of this that my idea was to buy a prebuilt PC from Best Buy. Let me just say… the facade is there. I genuinely thought this was a workplace of people that enjoyed where they worked, and who were happy to help other people with issues that they had more knowledge on. I was wrong. Maybe besides a couple of interactions, everyone I exchanged with was the exact opposite of the type of person who should be working in Customer Service. Not to mention the PC I bought being riddled with problems only a month in despite barely being used, only for gaming through “Steam”, and treated as heavenly as possible. As I said it means a lot to me. An experience now tainted by Best Buy. PC ISSUES: -sound problems -display glitch -dirty on purchase -crashes (not gaming related) -and the big issue for which I went in today. Basically, from what I understand based on what was explained to me by Best Buy: At some point within the past day or two when my PC had been powered off it installed a windows update that caused a Bitlocker encryption reset to pop up. This meant that I could not access the computer without finding the Bitlocker encryption, key, and entering it and having the computer restart and reinstall windows. Loosing my data in the process, not something I was warned would happen in any way. CUSTOMER SERVICE: The young gentleman who was helping me at first was extremely kind and professional. I will say that. He had answered several of my questions and had even begun on fixing my PC. Resetting it, as mentioned above. This will be important later. I had also brought back an “Oculus Quest Link Cable” which I had intended on trying to return. I wasn’t sure if I would be able to or not. The geek squad member offered to get a manager to see if he could help to return the cable, as it was past the very short 14 day return period. This is all happening as we wait for the PC to finishing resetting and installing Windows. Obviously my hopes were not high, but I appreciated his gesture nonetheless, so I waited it out for the manager to come. I’m not sure if I caught him on an off day or what, but when he first came out I could tell by his demeanor that he would’ve rather been elsewhere. Let me state again that I have no problem with the return period, other than the fact that I was not told about it when I made my purchases. I mean even Walmart warns you, and theirs is 30 days. Regardless, this guy explains this to me as if I’m a 4 year old, who can’t understand policies. I will admit, in my frustrations in dealing with all the issues with the PC and trying to deal with over the phone service as well as this, I said “this type of scammy, get out over on you, small print at the very bottom of the receipt policy is not what I would expect from a Best Buy.” This must have upset him as he responds “Fine. Here is your cable then.” Slams it on the table and begins to walk away. Damaging the box. In response I ask him what the f*** his deal is. Not in a loud or rude way, genuine curiosity and concern. To which he responded by telling me that I won’t disrespect him by cussing…. and proceeding to “kick me out”. Honestly, whatever, there are other places that I can get my PC fixed, or just come back with a different manager. I was packing my stuff up and leaving. What really got me was when I tried calmly asking him why his reaction was so extreme and even APOLOGIZING for cussing once at him, he threatened to call the cops, and then unplugged my PC, while it was STILL IN THE MIDDLE OF A CRITICAL FUNCTION. Not at all okay, and could’ve severely damaged my already broken PC.

Great bar tenders, and the atmosphere is great! I had a lot of fun! They have live music most days of the week and a wide variety of music genre's.