Best Buy Lees Summit

Best Buy Total Protection is total CRAP. The service was not only unhelpful, it was a complete waste of my time. > During my first visit, I waited 45 minutes for my scheduled appointment and the technician who seemed completely lost. The manager eventually had to intervene and tried for a while to install the software, but he couldn't get it done either. He apologized and told me he'd book me an hour-long follow-up appointment. > I cleared my afternoon from work to make it to the second appointment, only to be told by a different technician that the appointment was only 20 minutes and that he wouldn't be able to do anything. He then told me, "I know this is not what you wanna hear, but you would be better off going home and googling than trying to have us help you here." This was shockingly unprofessional, especially since software installation is a service they advertise. This was easily the worst customer experience of my life.

I just took some stuff there to be recycled that's it

Absolutely awful experience. I had a terrible interaction at this location with an employee, I believe his name was Abe. His behavior was shockingly rude, with zero regard for basic customer service or common decency. He made me feel completely humiliated, like I was a burden for even asking a question. I left feeling frustrated, disrespected, and genuinely upset. Honestly, someone seriously needs to reevaluate whether this person should be working with the public at all.

Placed an online order for a PS5, $571 was taken out of my account at 12:11pm. I arrived at the store at 1:22pm on the same day, only to have “AB” the store manager, be a COMPLETE rude and uncaring worker! I had already been charged the $571 and I needed the gift for a birthday party. It was not coming from me but rather the child’s MOTHER who gave me the cash so I could order it for her! Absolutely terrible customer service from the man who was not even wearing a name tag yet claimed to be a store manager