Best Buy Kokomo

This place did an audio installation on my vehicle. They broke every door handle on my car and refuse to fix it. Even called the police on me and got me trespassed for trying to get to a solution.This place is an absolute joke DO NOT SHOP HERE.

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

It took a while to get the attention of a worker, but when I did the batteries I needed were shown to me and I was checked out quickly and the price was right.

GM of this location offers no help at all, I don’t understand what’s the point of being a manager if you’re not going to help your customers, all the management does here is sit in their office and refuse to help customers. All I wanted was to buy a laptop and price match it to Amazon and they refused to help me. Lost a sale and lost a customer for life. Bought the laptop on Amazon and love it!