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Best Buy West Bank
Services Offered
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Frequently Asked Questions About Best Buy West Bank
How do I check product availability at the West Bank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Bank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Bank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Bank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3243 reviews)
Sai A
November 28, 2024
5 out of 5
Huge! Ready to help staff, but it's always busy, so it may be a while before you get someone to help you. If you are new like me and in a rush, it's best to get help. Getting a lay of the land is challenging if you are in rush (like me).
Jose R
November 23, 2024
1 out of 5
The older gentleman at customer service had me waiting 20 minutes and then gave me the wrong item. This is ridiculous and im not coming back after i return my item.
Update: i came back just now and i showed the short girl (not to sound rude) the picture of the item i wanted and she takes a picture to go look for it. She comes back in like 5 minutes and says she might need to order it cause they were out and i look at the stuff behind the glass doors and point it out to her and THEY HAD ALL 3 IN STOCK . She then says oh, "i think this might actually be it" in my head im like "ya think". I understand its the holidays and people can be stressed so i understand but next time,just relax and keep calm. Their is no need to rush yourself. I had to hurry and get here before i missed work.
Response from Best Buy
November 23, 2024
Hey, Jose,
While we are happy to hear you were able to reach the support you needed, we would still be happy to ensure your experience is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64464545. We look forward to hearing from you!
Regards,
^Katie
Taukir T
November 22, 2024
5 out of 5
Huge collections. Customer service was satisfactory! Though a little more people for assistance would be great.
Robert M
November 22, 2024
5 out of 5
Great customer service, clean store with a large amount of products available!