Best Buy Yonkers

I had such an amazing experience getting a portable charger, G (he’s usually in the entrance) he was so nice, and his recommendation meet my needs! So much patience from him, honestly I thought he was a manger, hopefully next time I’ll come back he is🤧💖 thanks G for your help🫶🏻

Been coming to this store since it opened. Since covid, it has been on a decline. It's a shame!

best

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.