Best Buy Yonkers

After what started as one of the most frustrating customer service experiences I've had, one employee completely changed the day. Thank you, Twub (I hope I'm spelling your name correctly - I asked him to write it down but my autocorrect changed it after). Our online order got cancelled after changing the pickup location. We spent almost two hours on the phone, got transferred around ten times, and everyone understood the problem but nobody could actually solve it. We then went to the store, where things somehow became even more confusing. Then Twub stepped in, plus another woman from the Geek Squad who was really patient with my level of frustration at that moment (lot of respect, and sorry for my frustration about the situation). He immediately understood this wasn't about asking for a discount or trying to price match. He listened to the full story, stayed calm, and actually took ownership. While everyone else kept pointing us in another direction, let us wait for nothing, he was quietly working in the background trying to figure something out. At one point he looked at me and said, "I got you, bro. No worries. I'm going to fix this." At that moment I honestly didn't even care anymore whether he could fix it or not. Just having someone genuinely own the problem after hours of being sent around already meant a lot. In the end he found a solution, but that's actually not why I'm writing this review. What stood out was how he treated people. He has a rare combination of empathy, common sense and the ability to stay calm under pressure. You don't come across people like that very often, especially at a young age. My guess is he'll do really well wherever life takes him. Thanks again, Twub. I hope Best Buy knows what kind of person they have on the team. Also let him train the call center - not sure what is going on there but we thought we were in a prank show that kept on going - for 90 minutes). You bring smiles on peoples faces, you felt like a big bro 10 stars for you and the woman from the Geek Squad.

I’m sure the store is fine, the employees are helpful. Doesn’t matter in my case, I purchased one item and it has been pretty bad. If you are there, avoid purchasing the Insignia Adaptable Laptop charger. This is a Best Buy brand. Have been stuck with it for about a month waiting for the company to send me the proper bit which fits my computer without it being lost in delivery or whatever. + a 10 day delivery wait is pretty bad. Apparently Best Buy doesn’t have any spare or loose chargers in stock which is very unfortunate. I guess they get some bonus for it being free to order, I don’t think that’s commensurate when compared to a 23 day and possibly counting wait.

Went to buy the apple watch but they dont even let you try it on for security reasons , so your not even able to try on the product your buying , its a watch its supposed to be on your hand to be tested smh .🤦‍♂️

For the uninitiated, this store is full of dead on arrival electronics ranging from Appliances to phones. Countless times I’ve purchased from this Best Buy Central Avenue location and to my dismay be surprised with a dead on arrival electronic. Today was much similar to the previous letdowns as I purchased an LG TV, and upon unboxing, i noticed there was a huge crack and dent on the screen. Also, don’t get suckered into buying the my Best Buy membership when they tell you that you get a discount and you pay for the membership so it’s like you’re paying for the product at full price so that way, when you do come into a dead on arrival appliance or Electronic, you can Only receive 70% of your refund as the memberships are not refundable at least not in a way where it doesn’t cause a headache. Nice one Best Buy