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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Santa Fe
How do I check product availability at the Santa Fe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santa Fe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santa Fe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santa Fe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2017 reviews)
Ray R
June 25, 2026
1 out of 5
Why is the Santa Fe store consistently bad? I walked in intending to buy a flagship smart phone. I walked out empty-handed. Staff did not know what they were doing and sent me to Verizon. It’s no wonder this store is a ghost town! Incompetent staff, and nonexistent management. This is why people shop on Amazon Instead of brick and mortar stores.
Peach G
June 25, 2026
1 out of 5
Yall gotta stop using stupid ai to answer ur phones. U could be the Monk or the Pope and be the nicest person alive I will still hate u for enabling and using Ai. Not to mention it kept me on hold for 20 freaking minutes. I had a question that only took 5 seconds to answer and ur stupid ai robot kept me on hold. We are absolutely devolving as a society and ill gladly tell ur stupid ai bot to it's graphics it sucks.
Response from Best Buy
June 25, 2026
Hello, thank you for taking the time to leave us a review. Being able to get the information that you need efficiently is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #178087".
Facebook (https://bby.me/WugGyR)
Twitter/X (https://bby.me/BtWlM4)
Instagram (https://bby.me/WF32as)
Thomas A
June 21, 2026
1 out of 5
Employees are useless, went in at 10am on June 21, and stood in the phone section for 15 minutes before an employee came over to "help". Other customers were given immediate attention before me despite coming in after. When an employee did come over, they were clearly annoyed that they were expected to do their job, and quickly told me that they couldn't help me order a phone from the 3rd party marketplace companies in store. Not sure if that's actually the case or if they were just trying to get rid of me. Long story short, the employees here absolutely don't want to do their job and help customers, no wonder this store is usually empty
Response from Best Buy
June 21, 2026
Hi, Thomas,
Thank you for taking the time to share what you experienced during your recent visit. We can imagine your frustration and would like to offer any support that we can. To do so, please send a private message to one of the social media links below. When doing so, please mention "Google Review 175310".
Facebook (https://bby.me/kZVw1C)
Twitter/X (https://bby.me/1b9w44)
Instagram (https://bby.me/YH0FSF Buy)
Juan
June 12, 2026
4 out of 5
Our own tech oasis. In lieu of Microcenter or some of the stuff they get in bigger places.