They were very nice and knowledgeable people
Do NOT have them put on your screen protector.
I have had several best buys across the country do this for me and for some reason this best buy is incompetent.
Put my screen protector on absolutely wrong... Then instead of admitting they were wrong said it was my OTTERBOX CASE was the reason why my screen protector wasn't on correctly.
THE GUY WITH THE GLASSES PUT THE SCEEEN PROTECTOR ON INCORRECTLY. PERIOD.
no wonder this store only has 3 stars! Beware. .
Response from Best Buy
March 24, 2026
Hello, Richard,
Thank you for taking the time to share your experience with us. We understand how important protecting our devices can be, and we would be happy to take a closer look into this with you to document your feedback here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 134267.
Facebook (https://bby.me/jcpb8b)
Twitter/X (https://bby.me/AjyEaF)
Instagram (https://bby.me/0X5wq4)
We look forward to assisting you there.
Came in twice as a walk in and was told I would get service if I made an appointment. I made an appointment Emmanuel kept us waiting for 20minutes and counting as 2 employees help a walk in. There were zero people when we came in. I'm pissed and ready to give someone else our money for the problem we came in for. Than after 27 minutes of waiting, Emmanuel goes to the back and begins insulting us. I informed him of how unprofessional he was being and he LAUGHED at us. The manager Mustafa was very kind and understanding when I had a talk with him about Emmanuels behavior. I hope Emmanuel is severely reprimanded and that no other customers have to endure his disgusting, and quite frankly, racist behavior.
Dillon at Best Buy in Santa Fe delivered an outstanding experience. He was prompt, professional, and made the entire process smooth and stress-free. It’s rare to find that level of customer service these days—Dillon made the purchase easy and enjoyable. Highly recommend working with him if you get the chance.