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Frequently Asked Questions About Best Buy Santa Fe

How do I check product availability at the Santa Fe Best Buy?
How do I check my order status?
My local Santa Fe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Santa Fe stores’ holiday hours?

Recent Reviews

3.8
(1950 reviews)
Wesley L
September 20, 2025
5 out of 5
Great store, though it did take me awhile to get some help from the staff.
Amery R
September 15, 2025
1 out of 5
On September 14th 2525 12pm noon i went in to buy a phone case. And I found the only case that matched my phone, and it was opened. I know Best Buy offers a discount if the boxes are open but this product wasn't marked so I told a young woman at the front If she could discount it because the box is open. And I know Best Buy offers a discount even if the product is in excellent condition. So I asked her if I could have the discount. And she refused. She told me that they do do discounts for open boxes, but she's not going to I didn't feel like arguing, so I just paid full pri She told me that they do do discounts for open boxes, but she's not going to I didn't feel like arguing so I just paid full price. very disappointed.
K. I
September 13, 2025
5 out of 5
Friendly staff. All the electronics you need in one convenient place.
Plata G
September 11, 2025
1 out of 5
I thought businesses were open to make money!!?? Companies and people open up businesses, so they can pay their rent, keep buying inventory, pay their bills,etc...Well I have no idea how Best Buy is gonna do that, when they literally have absolutely NO help on the floor!! I went in in hopes to buy a TV and get suggestions, somebody to help me decide what would be best for my needs,etc.. After finding nobody on the floor,I had to go up to where the entry was only to find out no one is there.So I walked out. I don't know how you guys are going to stay in business when you don't have anybody there to help!!! Not only does that encourage stealing, but that'll shut your doors down in a hurry, since people will find somewhere else to go to buy, since you're not the only electronics store! Is best buys business that bad that you can't find or don't wanna pay for help?Well, this is making it worse for you!
Response from Best Buy
September 12, 2025
Hello Plata, Thanks for reaching out and providing your feedback about your visit to our Santa Fe location. Getting help is the first step in customer service, I can see how that would be an issue for you. I'd like to learn more about your visit, so we can improve. You can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #42397 in a private message. Facebook (https://bby.me/1ngv11) Twitter/X (https://bby.me/wfz7y1) Instagram (https://bby.me/05qpa0) Thanks,

About Best Buy Santa Fe

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