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Frequently Asked Questions About Best Buy Prescott

How do I check product availability at the Prescott Best Buy?
How do I check my order status?
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Prescott stores’ holiday hours?

Recent Reviews

4.0
(2037 reviews)
Tom J
June 23, 2026
1 out of 5
I bought a Samsung A17 5G phone from best buy because I trusted them. This phone is a slow, aggravating, glitchy low grade phone. I didn't think best buy would sell me junk. It's my fault really but, no more blindly trusting the best buy name.
Response from Best Buy
June 23, 2026
Hello, Tom, We appreciate you taking time out of your day to share your feedback. Getting a new phone should be exciting, so we can understand your frustration when it runs slow. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/M19wzf), Twitter/X (https://bby.me/xr1gWX), or Instagram (https://bby.me/pm1s8w). Please reference Google Review, #176338.
Michael C
June 21, 2026
5 out of 5
This is one of the smallest in the whole system. You can get anything online picked . They have all departments there.
Bryan P
June 13, 2026
5 out of 5
This Best Buy was better than the others I've visited. Helpful not pushy. I bought a new laptop with their help.
Jim N
June 12, 2026
1 out of 5
Not helpful at all
Response from Best Buy
June 12, 2026
Hello, Jim, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/YyQGAp), X/Twitter (https://bby.me/s6A9jF) or Facebook (https://bby.me/Q1NVqd) with the details of your experience. Also add Google Review 171847. We look forward to hearing from you.

About Best Buy Prescott

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