Best Buy Prescott

How about get a rid of the AI when trying to call. I asked to speak to a person and she prompts for what I need. So I say IPad issue. Goes through the process to make an appointment. All I wanted to know was possibly do a walk in and if walk in is still a thing as you could just walk in in the past, if it wasn’t anything major.

Whenever you have to walk up and ask for help, it is no bueno. Especially, when your one of 2 people in the store and one the other person is checking out.

I am extremely disappointed with the level of customer service we experienced at this location. The individual who appeared to be the manager ( Theresa )shockingly rude and unprofessional throughout the entire interaction. Instead of helping resolve the issue, she raised her voice, spoke to us disrespectfully, and created an uncomfortable and hostile environment. What’s even more frustrating is that her behavior directly resulted in the store losing $34,we just purchased phone protector last week and got damaged and it supposed to be life warranty but she wanted us to pay 8 dollars for installation saying that things are changed, how soon within a week!!! saying that the damage is because we dropped the phone Not because the first installment was not correct! and guess what , who ever installed this new one he didn’t know how to do it that he had to grab another protector!!!! which could have easily been avoided with basic professionalism and courtesy. It’s unacceptable for someone in a managerial position to act this way, as they are supposed to represent the company and set an example for others. If this is how customers are treated here, I can confidently say that people will choose not to return or make purchases from this location. This kind of service damages the reputation of the business.

I was interested in a new Samsung tablet and after looking online, Best Buy had the best price. I was greeted nicely when I walked in and shown the way to the Samsung display. Another gentleman assisted me with all my questions and the checkout process was easy and quick.