I bought a Samsung A17 5G phone from best buy because I trusted them. This phone is a slow, aggravating, glitchy low grade phone. I didn't think best buy would sell me junk. It's my fault really but, no more blindly trusting the best buy name.
Response from Best Buy
June 23, 2026
Hello, Tom,
We appreciate you taking time out of your day to share your feedback. Getting a new phone should be exciting, so we can understand your frustration when it runs slow. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/M19wzf), Twitter/X (https://bby.me/xr1gWX), or Instagram (https://bby.me/pm1s8w). Please reference Google Review, #176338.
This is one of the smallest in the whole system. You can get anything online picked . They have all departments there.
This Best Buy was better than the others I've visited. Helpful not pushy. I bought a new laptop with their help.