Best Buy Prescott

Knowledgeable people!

I went in today and had a horrible experience. Corey claimed to be “like a manager “ and failed to check us out when we bought a dryer and didn’t ask if we needed an instillation appointment or what would need to do. We were naive and when my wife drove back to ask why we couldn’t plug our dryer in Corey was super rude and argumentative and made me on speaker phone and my wife feel we were idiots for what he said “not asking him the right questions “. Also my wife overheard him complaining about his job and hoping he got the new job he’s shooting for. We returned the dryer and want people to know it was a nightmare 1/10 experience overall. Very disappointed in Best Buy putting Corey in charge of anything.

I bought a cellphone from Best Buy, at first they tried to sell me the wrong cellphone I was trying to get. When I questioned them about it, they didn't say sorry or anything. I guy was not friendly, and look like he was about to lose his pants. All he said you have to sign this for unopened box, after the seal is broken to return you will be charged 45 dollars. I will never shop at Best Buy again.

I received a Roku as a gift. I used it for 3 weeks and it stopped working. I brought it to Best Buy with the gift receipt and was told that they would not exchange it because it was past their "14 day return policy." I said that by the time I received the gift, based on their policy, I was already past their 14 days before I even opened it. The manager confirmed that. My recommendation is that if you're buying someone a gift, you might buy it where the return policy is longer than 14 days. My experience with Amazon has been better than this and if you are a Costco member, you would be better off buying there. I recently bought a wifi router modem combo at this Best Buy....I can't say I'll be buying anything else. I understand that this is your return policy....but I think it's actually your "alienate your customers" policy.