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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1919 reviews)
Richard O
April 09, 2025
3 out of 5
Friendly, energetic staff with a boss who really stays on top of things. Had to make an appt. for the geek squad, and then then they were a half hour or so late for it. Took 3 guys to figure out some fairly simple things.
Response from Best Buy
April 10, 2025
Hi, Richard,
When scheduling a service with Geek Squad, I can understand expecting our Agents to be knowledgeable and efficient. Thank you for letting us know about your experience.
If you require additional assistance, please send us a private message via social media. We would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65027804” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Paul “
April 08, 2025
5 out of 5
Great service from friendly staff. Still pricey but
Clay
April 06, 2025
1 out of 5
When he call the store phone number to speak to a person, a secretly route you to a call center. He even put me on hold went to make a measurement and came back.
If you transport a TV flat, it voids all warranties. The first they mentioned it was at checkout. She said "just to let you know if you transport the TV flat it voids all our warranties including the manufacturers" as if it was a side note that was no big deal. That's the only way I have to transport it. There's a three week waiting period for them to deliver it. They document how it was delivered, so if you ever tried to bring it in for a warranty issue they place the blame on you transporting it flat even if it had nothing to do with it. I took a chance It took the TV, because I didn't want to wait another week for a refund, I had made two trips one to buy the day before they went to pick it up when it was delivered. If they would have told me up front their delivery policy, I wouldn't have bought it, and I'm sure that's why they didn't.
Response from Best Buy
April 06, 2025
Hello there, Clay!
Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to speak with someone at your local store and to receive accurate information. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65014314 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Respectfully,
^Ryan
Steve H
April 04, 2025
5 out of 5
Dr
Baxter is the best Vet in town. She tells it like it is and is very caring