Best Buy Wilmington

Our Best Buy store is decent.... They never seem to have cases or screen protectors for brand new Electronic devices, SMH. I guess that will happen when you're the only one in a town with a population of 120,000!

Do NOT buy appliances for your home from here!! Mind you, I hate leaving reviews on Google, so I’m VERY irritated. My husband and I just spent 3 grand roughly two weeks ago on appliances. We were told everything would be delivered and installed on the same day. Day of delivery, my husband had taken off work and we were home all day. No one had ever called to set up a time to come and deliver everything, so we had called and were told between 9am and 1pm everything would arrive, great! No harm no foul. WRONG! We waited ALL DAY. And at 1:30 pm when no one had called, emailed, or shown up. We called Best Buy asking where our stuff was, come to find out IT WASNT EVEN IN STATE! And no one had called to let us know that the appointment was rescheduled for Friday (four days later) meanwhile, we don’t have a fridge, washer, or dryer. Naturally, we’re both upset and irritated because we had spent three grand on appliances and got the run around. The lady we spoke to on the phone was SO RUDE!! And seemed like it was a problem that we had called to figure out where our stuff was! So Wednesday I’m at home and I get a knock at the door, and it’s people associated with the Best Buy delivery, I’m thrilled because I’m under the impression they have our appliances (we were told we had same day installing on delivery day) and it turns out those men were there to INSTALL my appliances I did not have. Naturally I’m about to lose it because we’ve been in our house since Christmas but with the holidays we weren’t able to get any appliances. I was very irritated that the installation people showed up two days late to install appliances we didn’t have, also upset about the lack of communication between whatever is going on in Best Buy’s poor delivery and installation services. Come to find out this is incredibly common for Best Buy as a company. It is currently Friday! The day we are supposed to get our appliances, but low and behold no one called, showed up, or emailed to deliver our appliances. (Maybe if I’m lucky the installers will come two days late to install appliances I don’t have!!) So my husband calls Best Buy AGAIN. (As if we aren’t jumping through enough hoops doing half their customer service job) And the woman informs us that the very rude lady we spoke to Monday never. Booked. The appointment. To have our appliances delivered!!! So our appliances are just chilling somewhere while Best Buy has my three grand! And my husband explained the situation telling her that we’ve been given the run around and we feel like Best Buy just took our money and ran. She was VERY understanding as to why we were upset. The lady said she had made another appointment for Monday to have our appliances delivered (let’s see if it actually happens) along with making sure the installation people come the same day. She was the only person who was even somewhat helpful during this, other than that I will NEVER buy an appliance for Best Buy EVER again.

Thursday 2:15 went to get a part for security system I bought here a few years ago. Waited 30 minutes for someone to help. He told me they don’t have the part but Amazon does. Asked about an electric adaptor and was told better off looking on Amazon. Should never have left home.

In my opinion, Best Buy is the most unsatisfactory company to transact with. I strongly advise against making online purchases from BestBuy.com. They primarily transfer customers to oversee technical support. I received a package containing an opened and missing Apple Watch. Despite my request for a refund or an investigation with FedEx, Best Buy has refused to take any action. Had a 3 way call with Best Buy and FedEx , FedEx said this could easily be resolved if they would submit an investigation to FedEx. But they choose to not do anything but take my money and say sorry nothing I can do. Consequently, I am left without recourse and unable to submit a claim due to not being the shipper. This experience represents the worst customer service I have ever encountered. I assure you that your local store will find it amusing if you attempt to purchase from Best Buy.com. They laugh at you and say that’s not our company nothing I can do to help. Left calling a number to oversees company who could care less if my package was stolen in transit. By far the worst company I’ve ever experienced. Something that could be solved so easy is now left with me going to small claims court . Disgraceful company with no morals