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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3955 reviews)
Gary M
August 14, 2025
5 out of 5
Connor with the Geek Squad home services is excellent! Technical skills and able to explain operation of a Google home nest to a 93 year old blind lady. Great service!
Kelly F
August 13, 2025
1 out of 5
1st of all, absolute nightmare getting someone on the phone. Trying to get help with purchase of Receiver, turntable, CD player and high end wireless speakers. Couldn't seem to make the lady understand what I'm looking for.
Response from Best Buy
August 14, 2025
Hi Kelly,
We appreciate you sharing this review, though it's concerning to hear that the service you received over the phone with us didn't meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/akzzny), Twitter/X (https://bby.me/ea68nh), or Instagram (https://bby.me/fxuibs). Please also include the Google Review reference number #28969.
Regards,
thelma r
August 11, 2025
5 out of 5
Very knowledgeable
T. I
August 08, 2025
2 out of 5
I think it’s just Best Buy that I don’t like, I don’t even think it’s individual stores. I think it’s just the way that they view customer service, quality of care, and their integrity. I’ve been to three Best Buy’s in the last three days and each experience has been the same, awful.