Best Buy Wilmington

I was able to find exactly what I was looking for in stock

Their stock keeping system is very reliable. You can order online from their website, and pick your items up in about an hour.

To Whom It May Concern, I am writing to express my extreme dissatisfaction with the significant and unresolved issues I have experienced over the past two weeks regarding a computer purchase from Best Buy. Initially, I received the incorrect item. Upon contacting customer service, I was informed that a replacement would take an unacceptable three weeks, with no expedited options available. Due to the urgent nature of this purchase for work purposes, I was forced to visit my local store and purchase the correct computer outright. This immediate purchase was made necessary by the inadequate resolution offered by customer service. Subsequently, a delivery issue has arisen with the replacement item I purchased. I have since discovered that the shipping address for this order was incorrectly entered by a Best Buy representative, further delaying its arrival and rendering it undeliverable. As a result of these errors, I am currently out of pocket approximately $6,000, have made two unplanned trips to my local Best Buy store, 3+hours on the phone, and still do not possess the correct item I initially paid for. My frustration has been compounded by my recent attempt to seek assistance from customer service today. After waiting for over an hour to speak with a supervisor, the call was abruptly disconnected. Throughout this entire ordeal, I have received no proactive remedies or offers of compensation for the considerable inconvenience and effort I have been forced to undertake – tasks that should have been handled by Best Buy as I am not an employee, nor have I made the mistake. Due to this exceptionally poor service and lack of organizational competence, I will no longer be making any purchases from Best Buy. Furthermore, I will be advising others to consider purchasing directly from manufacturers, such as Apple, to avoid the subpar service and logistical issues I have encountered with your company. I expect a prompt and satisfactory resolution to this matter. Please advise on the steps Best Buy intends to take to rectify this situation and address the significant financial and time-related burdens your errors have placed upon me.

The 5 stars are for Miguel at Best Buy in Wilmington, NC. He was very helpful to me when I needed to get my iPhone wiped clean to send away-thank you Miguel!!