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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1757 reviews)
Alex V
August 22, 2025
5 out of 5
Nice store, staff was attentive and happy to help!
Sheldon S
August 17, 2025
5 out of 5
Great service
Justin F
July 29, 2025
1 out of 5
Refused to honor the price listed online of $429 for a laptop that said it could be picked up in store and was available. When I arrived the item was listed at $459. I realize there is a difference in qualities on open box product however the website is very misleading. I have taken screen shots and will be putting in a claim with the better business better Bureau. This is scammy and I look forward to our conversations together with them Aubrey. Good luck :)
Response from Best Buy
July 30, 2025
Hello,
Thank you for the review. I understand your disappointment about the price difference not being honored, and I certainly empathize with how frustrating that must be.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/jltplv), Twitter/X (https://bby.me/67y7w0), or Instagram (https://bby.me/zwd2kl). I’d recommend sending a private message or DM. Please include Google Review 22180
Regards,
^ Kristy
casey j
July 13, 2025
2 out of 5
Overpriced. Expensive.
Response from Best Buy
July 13, 2025
Hey there, Casey,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/x8m555), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #15051" and share your full name, email, and phone number.
Thanks,
^Jacob