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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1765 reviews)
Dave Y
September 30, 2025
2 out of 5
Review: 0 Stars
What a shock. I went into Best Buy looking for a simple laser pointer and clicker, only to be told by four different staff members that they don’t sell them anymore. Imagine my surprise when I checked the website and saw they’re clearly listed and available.
It’s frustrating when the employees—especially the newer ones—don’t seem to know their own products or how to help customers. Very disappointing experience.
Gerard M
September 21, 2025
4 out of 5
Pas de complication tous les agents sont gentils
Michael O
September 18, 2025
1 out of 5
Waiting 3 weeks for my $750 refund on a lap top I never received. I will never enter a Best Buy again.
I took Best Buy's advice and contacted them through Instagram. After 2 hours I gave up. Worst experience ever.
Response from Best Buy
September 19, 2025
Hello Michael,
Thanks for reaching out and providing your feedback. Waiting such an extended time for a refund is never ideal. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/ad4l80), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 45055.
Kindest Regards.
Jack B
September 05, 2025
1 out of 5
Purchased an item online was suppose to pick up the item Friday. On Wednesday status on item was received but get to the store was told there warehouse doesn’t even have it. Online order still says pickup today
Response from Best Buy
September 05, 2025
Hello, Jack,
Thank you for leaving us a review. I can certainly understand wanting clear communication on in stock inventory, especially when looking to pick up and item in store. We appreciate your feedback. If you require additional assistance or support, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #39904” when reaching out on social media.
Thank you,
^Ruby