Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1772 reviews)
Clayton H
October 27, 2025
5 out of 5
Great staff, very friendly.
gamer s
October 22, 2025
1 out of 5
Absolutely terrible service when trying to call to ask questions about anything really. You deal with this AI bot thing that just makes the experience worse just to get no help in the end.
Response from Best Buy
October 22, 2025
Hey there,
We understand your concerns with having issues when calling in. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/pdy21f), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #59026"
DvrkShvdxw 6
October 14, 2025
5 out of 5
They did a great job repairing my iPhone. Would highly recommend this place for iPhone repairs.
Jeannie W
October 14, 2025
3 out of 5
Not enough help at the store today I had to wait at least 10 minutes and then I had to ask to get help also the product that I needed they didn't have it available but yet they had a display of the product
Response from Best Buy
October 14, 2025
Good Afternoon, Jeannie,
We absolutely understand how you are feeling after not getting the assistance you needed when you arrived at the store. Please feel free to send us a private message to our team on social media, so we can help.
- Facebook (https://bby.me/or53t2)
- Twitter/X (https://bby.me/l6tb5a)
- Instagram (https://bby.me/kkhljp)