We bought a 3000k refrigerator from these people and have been really disappointed. They use a third party delivery service which messed up the first delivery and then delivered a scratched fridge the second time. They also use AI for a lot of their customer service which can be hard to navigate. We decided on ordering a new door but it’s been over a month on that. Unless something drastic happens we will probably never shop at Best Buy again.
Response from Best Buy
July 14, 2026
We understand the frustration when your delivery has not met your expectations. We'd like to hear more and ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/kgZkXg), Twitter/X (https://bby.me/X9ENfU), or Instagram (https://bby.me/p82MYE), and mention your Google review, 187359.
When you go to Best Buy, you hardly can get a customer service person to help you but that’s not why we’re here. . This will be my second time exchanging this item. The only reason I keep getting it is because I have a warranty on it, and even with that I have to renew the warranty every time I return it. The first time the light went out this time the clip where my phone goes broke. I don’t know what will happen next time. Hopefully nothing but we shall see. Third times the charm. I remember when going to Best Buy seems like the best option for the best quality item but I’m not really sure anymore
Franchelle W
June 25, 2026
The staff is amazing. Very helpful, and Gabby was so helpful and patient.
Took advantage of my aunt(who is an older lady)and I can't get in touch with no manager from the store
Response from Best Buy
June 24, 2026
Hello, Neil,
Thank you for reaching out to us. Being able to contact Best Buy should be simple, so we can understand your concern. We'd be happy to assist you in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/IUlWs9), Twitter/X (https://bby.me/xjwnf7), or Instagram (https://bby.me/6CQi1h). Please reference Google Review, #176742.