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Best Buy West Hartford
Services Offered
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Frequently Asked Questions About Best Buy West Hartford
How do I check product availability at the West Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2403 reviews)
Lydia S
April 01, 2025
5 out of 5
The staff at Best Buy in West Hartford CT are the best! Very helpful and attentive.
Daniel B
March 30, 2025
4 out of 5
Went to buy an Xbox series x. Disappointed to see the lack of games for Xbox. Maybe about 12 while playstation had over 20. So now have to order my games through Amazon.
Gracelyn R
March 24, 2025
5 out of 5
I bought a sound bar cord, and the staff was very helpful
Peter W
March 24, 2025
1 out of 5
Let me start by saying I always shop at bestbuy before ordering online. Im a total tech member and I spend a lot of money here. The experience I had at this store will probably end my business with bestbuy totally. Bought a open box Ipad with cellular functionality and head to att to add it to my plan. ATT runs the imei and the ipad was reported stolen. I go back to west hartford bestbuy and immediately ask to speak to a manager. I show the manager the information att gave me proving the ipad is stolen and he wont listen to me doesn't want to see the proof. He sends me to the att desk in store to try to activate it in store. The people that activate phones in store cant activate it because once again IT IS FLAGGED STOLEN. I ask the manager for an exchange and he doesn't want to do it. The manager even claimed he would put it back on the shelf for someone else to buy. I did finally get a refund but the fact that the manager wouldn't admit that the ipad was clearly reported stolen is ridiculous. He claims he will resell the ipad as open box in store so beware. Picture attached
Response from Best Buy
March 24, 2025
Peter,
Thank you for the review. I can certainly understand your frustration with purchasing an iPad. This experience is not very welcoming. I would feel the same way.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64962450 in your message, it'd be appreciated.
Regards,
^Kristy