Best Buy Denver West

I was seeking some knowledge and insight to purchase a laptop that will serve my needs. Danny in the computer area was absolutely awesome in answering all my questions, and guiding me to the exact same one I was already scoping out online! He gave great insight and knowledge into all my questions. He gave me the comfort and reassurance I needed to proceed with this purchase. I came home, thought about it for awhile, ordered it online to pick up tomorrow.

Gosh this place is hit or miss.. sometimes we find someone that is super knowledgeable and helpful, and other times we get sent home with an LG TV and. Sonos soundbar... that dont work together lol.

The staff here are horrible! I purchased a new cell phone which has functions that have never worked. I've been back 5 times as of this evening and they have no clue on how to fix it or what to do. In fact, if they look at it 15 minutes and can't figure it out they quit, with an excuse, we're too busy. Instead they think they are being cute, and ask you to come back the next day to talk to their "phone expert". I did this today and when I got there the "phone expert" never looked at the phone even though they had set up an appointment with me. The guy I had the appointment with turns out had already looked at the phone the 3rd time I'd gone in and called for a new person. I told him I was supposed to see him but he wouldn't he refused to keep the appointment. Avoid this store and these so called "techs" as they truly have no idea what they are doing. Heaven forbid they have to work. So much for purchasing the Best Buy plan, what a waste of money that is!!!

These people have no respect for the handicapped. My mother is eighty-five, and she was leaving with an electric wheelchair. They did not stop my mother, but they were screaming at me that I couldn't take out a wheelchair when I was pushing a regular buggy. There were six healthy guys, six foot tall, each of whom were laughing and threatening me. I asked them to call the cops, and they refused. They were taking away my federal rights of not being bullied as a handicapped man. They got me so excited; I recorded the thing, I had my phone out, but oh, I messed up. They also sent a man out smoking to keep an eye on me until I left.