Stefanie G
February 28, 2025
Kevin Gonzales of the Geek Squad rocks! He helped with triaging a TV that suffered unexpected damage, and was very knowledgeable and empathetic regarding the situation at hand. 10/10 customer service. We’ll definitely come back to him in the future if needed!
Go on a week day to Geek Squad or you will be waiting forever. The staff is great. Ample handicap parking.
Didn't necessarily get the help I needed, but did get pointed in the correct direction to make my purchase.
So disappointed in the customer service. My mother in law bought a new tv, so excited to host the Super Bowl. Her 3 sons easily installed it easily, but the tv was broken as could be. Disappointing, but we thought they’d fix their error. When we tried to return the tv there was nothing but deflection, no support. My mother in law is so wonderful and it’s heartbreaking to see her treated so poorly. Very sad to see her out $400.
Response from Best Buy
February 20, 2025
Hello there, Katie!
Thank you for taking the time to reach out on Google with a review. I can definitely understand wanting your TV to work out of box as intended, and the need for support in a situation similar to this. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64832783 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Best regards,
^Ryan