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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Ithaca
How do I check product availability at the Ithaca Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ithaca Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ithaca stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ithaca Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1063 reviews)
William H
March 26, 2025
1 out of 5
Keep charging me for something I didn't buy.
Response from Best Buy
March 26, 2025
Hey there, William,
Thanks for reaching out and providing your feedback. We are saddened to hear that you are having issues getting charged for something you did not purchase, and I can definitely understand your frustrations surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64970532" and share your full name, email, and phone number.
Thanks,
^Jacob
Barbara N
March 22, 2025
1 out of 5
I had a battery replacement scheduled for my I Phone 12 mini. It turned out they didn’t have the battery although when I scheduled the repair it was clearly obvious which phone I will bring. They offered to order it, but only if I leave my phone there. For 2 days at least? Are they kidding? There was no option of a down payment for ordering my battery. The only other option was to go somewhere else which I will certainly do and never go back. Several years ago I had a good experience with a battery charge for my privions phone.
Response from Best Buy
March 23, 2025
Hello, Barbara,
Thank you for sharing your recent experience here on Google. We understand how important our cell phone can be in our daily routine and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64958490
regards,
^Brandon
Mimis T
March 09, 2025
5 out of 5
Best staff and business!💕
Aaron S
March 05, 2025
1 out of 5
Consistently understaffed, understocked, and unwilling to hire new employees at non-laughable wages. Aka your average crumbling upstate NY business, so I guess this one star really should be 3 stars for this area. Don't you think that maybe as a Best Buy only a couple miles from multiple universities, one of which has 20,000 students, it might be important to keep calculators in stock? No?
Response from Best Buy
March 05, 2025
Hello Aaron Stone,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64893049. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64893049
Thanks,
^Ezra