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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Ithaca
How do I check product availability at the Ithaca Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ithaca Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ithaca stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ithaca Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1063 reviews)
Usman L
April 20, 2025
1 out of 5
This review is specifically about my experience with the Geek Squad at this location. Would NOT recommend based on my experience!
Shorter story: They were apathetic, gave me wrong information about how my phone was beyond repair, and nearly convinced me to spend $800+ to replace my old phone which was later totally and perfectly repaired in less than 30 mins and for less than $100 by another local repair shop.
Longer story: I clumsily dropped my iPhone and as a result, the home button wouldn’t work (everything else seemed fine). Factory resetting the device did not fix the issue. So the following day I set up an appointment with someone from the Geek Squad at this location. The young man working the desk just told me without even examining my phone that there was no point in trying to save my phone or try to send it to Apple for a fix because they’d just tell me to replace it. And then he gave me all this technical jargon about the circuits being damaged beyond repair and that my only option was to buy a new phone. I was pretty bummed that I might have to spend $800-$900 on a new iPhone. But I was highly skeptical because I sensed this employee just wasn’t in the mood to help seriously. So I went to another repair place and within 20 minutes, got my phone working perfectly, home button and all - under 100 bucks. The guy at this other repair place even told me first thing when I walked up that “this is a very common problem and can be fixed very easily.”
So yeah, not a great experience with Geek Squad unfortunately, though it pains me to write negative reviews (but hopefully will also save others in the same situation as me save money).
Mm
April 12, 2025
5 out of 5
The assosicates were super down to earth and helpful
Carmencita W
April 04, 2025
5 out of 5
We went there to buy a Sony TV. The sales associate was knowledgeable about the Sony TV. He was able to answer our questions to our satisfaction. We are pleased with our purchase. Good customer service!
William H
March 26, 2025
1 out of 5
Keep charging me for something I didn't buy.
Response from Best Buy
March 26, 2025
Hey there, William,
Thanks for reaching out and providing your feedback. We are saddened to hear that you are having issues getting charged for something you did not purchase, and I can definitely understand your frustrations surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64970532" and share your full name, email, and phone number.
Thanks,
^Jacob