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Best Buy Greenville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Greenville
How do I check product availability at the Greenville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2646 reviews)
P G
September 03, 2025
3 out of 5
Brought a 77 inch TV. They had issues on setting it up. 3 weeks later I went and picked it up and installed it myself.
Response from Best Buy
September 03, 2025
Good morning!
We appreciate your feedback, though we wish you had a better experience with your TV delivery and installation. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #38892" for reference. You can find us here:
Twitter(X):
https://bby.me/nf549e
Facebook:
https://bby.me/yvixzf
Instagram:
https://bby.me/vg4fp7
Sincerely,
^Ryan
Jeffery S
August 21, 2025
5 out of 5
Very friendly environment Very helpful And competent staff
Roger W
August 18, 2025
2 out of 5
Bought a new laptop and traded in my old one. While the in store experience was great the phone experience really stunk.
I had left a photo file on the laptop that I was hoping they could save but I was totally unable to talk to anyone in the store. I know it is my fault for forgetting to save the file to my external drive you’d think there would be a way you could talk to someone in an effort to have the files saved so until I could get back to the store
We’ll live and learn, this is what happens when the customer is unimportant and the last thing a business thinks about
Response from Best Buy
August 18, 2025
Hello, Roger,
Thank you for writing a review. I can understand your concern with not being able to get in touch with the store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team. Please know, you can reach out to us for assistance anytime.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/v8fzvt), Twitter/X (https://bby.me/e3rakx), or Instagram (https://bby.me/sti13k). I’d recommend sending a private message or DM. Please include Google Review 31348.
Regards,
^ Kristy
Alicia B
August 18, 2025
1 out of 5
The Geek squad area was very slow. I waited 30 minutes just to be told I would have to wait at least 15 more minutes. Only 1 person helping up front. Staff was not listening to what I was needing help with on my computer. I knew what was wrong-just not able to fix it myself. I did not wait and I took it somewhere else and it was fixed on the spot.
Response from Best Buy
August 18, 2025
Hi Alicia,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/nrxmsj), Twitter/X (https://bby.me/ey31zj), or Instagram (https://bby.me/6wok8v). Please also include the Google Review reference number #31225.
Regards,
^Caleb