I think the Pokemon products here are being backdoored or scheduled to be purchased by certain individuals . Lined up because there are Pokemon products , then was told it won’t be available for purchase until tomorrow. Only to be sold 5 minutes later. It’s happened 3 times to me. Now was told they’ll only sell in the morning to favor … people who don’t have jobs . What a shame
I had a 6:20 pm appointment for an Apple screen repair, and the store closes at 9 pm. When I arrived, the Geek Squad employee refused to take my phone, saying there wasn’t enough time despite my scheduled appointment being well before closing.
This was a frustrating and unprofessional experience at Best Buy. I expected better customer service.
I purchased an Open Box Bosch dishwasher today. Once I got it home I realized that the proprietary power cord, appearance trim pieces, and the mounting brackets were missing. I spent 30 minuets on the phone with their Geek Squad guy to order replacement parts which will not be here for 2-5 days and they cannot order the trim pieces. This was a floor display and not a return so there is no excuse. This store obviously does not take adequate care that all open box parts are present so let the buyer beware!