Best Buy Randall Road

After a horrible experience at another local Best Buy. I stopped in here and the radio tech guy in the back was 100% the best. Very helpful, kind, and patient while I was panicking over my radio not working.

I went in to Best Buy today with my 3 month old - he wasn’t in the best mood today admittedly, and that’s OK. I had plans to come and grab what I was looking for, pay, and leave. With the way store layouts change, the product I was looking for was in a little different of an area, so I shopped around a bit, before being approached by AT&T. This young lady approached me very kindly, and asked me if I had any AT&T products. I advised that I’d had a phone line thru them for almost a decade and that I’d played with the thought of bundling home and internet - to reduce my costs. She quickly shuffled me over to the counter she works out of and asked me for some personal information, and verified that I was “qualified” for the offer (essentially my home had fiber optic lines buried and installed) OK, great - I qualify for what they’re offering, but I still need to get my stuff from the store that I wanted prior & will think about setting it up while I walk around. My phone and internet bill would be about half the cost of what they currently are. Unfortunately, my fussy 3 month old started another spell of fussing about - so I needed to get my stuff and leave. Whoever the dude was working for AT&T didn’t really want to take that for an answer and only could justify me switching my home internet to AT&T was that I was going to be saving about 50% on my bill and that I’d get a $150 gift card. He wasn’t taking no for an answer, and even tried to get my social security number. I refused, and blandly told him that it no longer was happening today, and that I’d think about it in the future. I quickly perused the store for what I was looking for (canned air) and got checked out and left. I had actually thought about purchasing a few more products, but I will get them from Amazon instead. The hassle of going into a retail store nowadays is such a burden. I go in knowing what I want and shopping around for other non-essentials and can’t be left alone for more than 10 minutes with someone offering something to me that would be helpful sure, but if I wanted to recieve that product, I’d seek it out myself. The young lady who was with AT&T was fantastic, she laid out what they were offering and asked me if I was interested in anything further. The young man for AT&T was a bit pushier, but that’s just a byproduct of working for a large, albeit failing company. Corporate greed lost you all a customer today, and while im sure I’ll be back to Best Buy at some point, I can only hope that i go when it’s busier and those salesmen are preoccupied - because I don’t want to be hassled when I’m just walking around with my 3 month old.

Customer service sucks

Associates were very friendly and knowledgeable.