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Frequently Asked Questions About Best Buy Randall Road

How do I check product availability at the Randall Road Best Buy?
How do I check my order status?
My local Randall Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Randall Road stores’ holiday hours?

Recent Reviews

4.1
(1697 reviews)
Miki (
May 11, 2026
1 out of 5
I think the Pokemon products here are being backdoored or scheduled to be purchased by certain individuals . Lined up because there are Pokemon products , then was told it won’t be available for purchase until tomorrow. Only to be sold 5 minutes later. It’s happened 3 times to me. Now was told they’ll only sell in the morning to favor … people who don’t have jobs . What a shame
Damara L
April 30, 2026
1 out of 5
I had a 6:20 pm appointment for an Apple screen repair, and the store closes at 9 pm. When I arrived, the Geek Squad employee refused to take my phone, saying there wasn’t enough time despite my scheduled appointment being well before closing. This was a frustrating and unprofessional experience at Best Buy. I expected better customer service.
Bernt A
April 07, 2026
2 out of 5
Expensive
Joe J
April 03, 2026
2 out of 5
I purchased an Open Box Bosch dishwasher today. Once I got it home I realized that the proprietary power cord, appearance trim pieces, and the mounting brackets were missing. I spent 30 minuets on the phone with their Geek Squad guy to order replacement parts which will not be here for 2-5 days and they cannot order the trim pieces. This was a floor display and not a return so there is no excuse. This store obviously does not take adequate care that all open box parts are present so let the buyer beware!

About Best Buy Randall Road

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