Best Buy Mansfield

It's a shame that this is our last electronics store in the area. When you walk into a store and there's more employees than customers, you wouldn't expect it difficult to get some help. I just left the Best buy in Ontario, I was one of three customers in the store, was looking for a computer keyboard cover. After making four laps with a walking boot on I had to give up. I would love to support our local economy, but it looks like I will have to buy this one online.

Best buy is a joke. I bought and paid for my remote start on December 21st of last year. The first install was supposed to have been January 9th but their system changed it to January 13th. January 13th didn't work for me so I had to reschedule it myself. I rescheduled it for this afternoon. Last night I received an email stating that had been canceled and that it was being refunded to my account. Yet the email that came said $0 instead of the $347 that I actually paid. When you called to talk to someone at Best buy, you actually get someone from a call center in another country, and not someone here in the USA. Since English is not their first language, it is extremely difficult for me to understand them. Also, most of the information we got from them has been mildly incorrect to say the least. Since this money is supposedly being refunded to my account, now I cannot get the same price of the remote start as it was a Black Friday deal. This is extremely frustrating to me because my husband has cancer and this is something that is going to help me keep the vehicle warm etc for transportation to and from his appointments. Not to mention the fact that I have absolutely no idea how long it's going to take for me to get to 347 back. I should have just went ahead and went with a Chevy dealership. The money I was going to save really wasn't worth the headache

Not really helpful just want to get you out the door

can i give them zero stars? I have had an appt 3x to get my car stereo installed. first time, kid told me i ordered wrong wiring harness - News Flash, Bestbuy.com ordered it. that was an hour trip. made another appt, and ordered another harness. Best Buy then cancelled the order, another hour trip to mansfield for nothing. you can't talk to anyone in the store, customer service wants me to drive another hour back to the store. HOW ARE YOU PPL still in business. to think Circuit City must have been worse.