I bought a Nintendo Switch 2 and a MacBook in this store today. They were helpful enough in the store but upon opening the switch the Mario Kart code seems to be missing. The box wasn't sealed so I suspect a rogue employee has stolen it or it was a customer return.. Make sure you check before leaving the store! I'm getting a flight tomorrow so will not have time to go back to the store and complain so leaving this review here as a warning to others.
Jennifer H
October 09, 2025
The most inept, labor intensive process and complete waste of my time. Trying to buy a tv, delivery and installation required one full week of 2plus hour calls to India where no one knew what they were doing. Provided egregious misinformation. You have no ability to speak to the store and get any meaningful help. Will never buy from them again! Run don’t walk
Response from Best Buy
October 09, 2025
Hello, Jennifer,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support on a recent TV delivery and installation. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #53657" when reaching out on social.
Bought a new Motorola Mota G phone 2 weeks ago! Works great they have a selection of unlocked cell phones good deals I recommend it & employees were fast & efficient thanks Best Buy!