Best Buy West Hollywood

Best buy is pretty great

How much to swap a motherboard? Over the phone: $40 When I get there: over $200

To Whom It May Concern, I am writing to formally express my deep dissatisfaction regarding a recent purchase and subsequent customer service experience at Best Buy, specifically involving an open-box laptop and the handling by store personnel. On [insert exact date of purchase], I purchased an open-box laptop via BestBuy.com and arranged to pick it up in person from one of your store locations. I took a paid Uber to retrieve the item in anticipation of using it immediately for professional tasks. Upon returning home, I discovered that the power charger—a critical and expected component—was missing from the box. This was not made clear at the time of pickup. I immediately contacted Best Buy Customer Care, where I was told I could resolve the issue at any store location. However, upon visiting the Hollywood or West Hollywood Best Buy (whichever applies), I was met with confusion, a lack of accountability, and unprofessional conduct. A manager named Julieta presented me with three inadequate options: 1. Purchase a replacement power cable at a so-called “discounted” price of $59.99 less $10, 2. Return the laptop entirely, 3. Have Geek Squad re-certify the unit—acknowledging that without a power cable, it would no longer qualify as “good condition.” This confirms that the laptop was never truly in “good condition” upon sale, violating the terms under which I made the purchase. Julieta was dismissive, unhelpful, and displayed aggressive body language and tone. Her demeanor was unprofessional and, frankly, humiliating—especially as it occurred in front of other customers. I have video documentation of this interaction. This is a straightforward matter: an essential item was missing from the purchase, and instead of providing a prompt solution, I was forced to either pay more, return a product I had already set up, or endure a bureaucratic workaround—all while being disrespected. I am requesting a full refund for the power charger I was forced to purchase under duress or, alternatively, for Best Buy to issue a replacement charger free of charge—as it should have been included in the original “good condition” product listing. Please escalate this issue to the appropriate department. I would appreciate a timely response within 7 business days. I will not hesitate to share my experience publicly and consider additional dispute resolution options if this is not resolved promptly and professionally. Thank you for your attention to this matter.

Worst Experience of my life I ordered 2 Separate times through online to go pick up because I’m in a rush and I hate looking around for my items and both times were a mess first time it was under my sisters name which I understood that they needed her because of the high value items but even after they say that I swapped the name to under mine they still refused to give me it so I had to go the next day with my school ID which they accepted and to mention didn’t tell me anything about not being able to accept school IDs but Made a “One time exception “ without letting me know and I finally got my stuff the second time I went to go get the last item and I showed my school ID which was acceptable last time but now isn’t because of that one time exception. And all of this process was caused by one big lady with faded pink hair everyone is chill but her, I still haven’t gotten my items because of her and 1 She knew who I was because she literally told us she recalled the other situation and still refused to give us our items 2 I can’t get a passport because parents have it 3 Who the flip brings a passport to a Best Buy I’m surprised they didn’t ask for birth certificate when they don’t ask for IDs when shipping worse experience in my life but I do give them the returning process is way smoother I’m surprised they don’t ask for a birth certificate when doing it.