Lindsay E
December 06, 2025
I ordered a laptop to my apartment in Virginia that FedEx delivered to a stranger in Kentucky. The employees here didn’t help me at all, just told me to call customer service. Best Buy is refusing to refund me or replace my misdelivered item, so I’ve had to involve my credit card company, the BBB, and local police. Terrible experience, I will never shop here again
Response from Best Buy
December 06, 2025
Hello, thank you for leaving us a review. Finding out your package was delivered to the incorrect location would certainly be a shock. Can you please reach out to us on Facebook (https://bby.me/lz4hyy), Twitter/X (https://bby.me/lxdcrg), or Instagram (https://bby.me/5qrwjc) with more information about your experience? Please begin your message with "This is regarding my Google Review #82833".
Management is quite rude and unhelpful. Head staff members seem to be more interested in chatting on the phone instead of interfacing with you. Be more professional please
Michael S
December 01, 2025
if you value your time, don't come to this store. 30 employees not a single one knows anything about anything. I want my time back. I found what I needed in the end, but I refused to give them my money.
Terrible service. Stood in the first line for a half hour. Then I was told to go the geek squad line where I waited another half hour for a pick up. Where they told me I should have been in the first line. Clearly they don’t have the best trained staff as others were having issues too. This isn’t the first issue with them either in these circumstances.