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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Wausau
How do I check product availability at the Wausau Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wausau Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wausau stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wausau Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2133 reviews)
Hank H
October 21, 2025
3 out of 5
I've been trying to buy things that are in stock in instead of online however recently Best buy has not had the cameras or vacuums or refrigerators or freezers that I wanted in stock and I have to go online to buy stuff. I have spent this month alone $3,000 online instead of in the store. You guys need to get stuff on the shelves because we need goods stored locally as opposed to some off-site location that can just shut people off when they feel like it; this is going to eventually happen and then everyone's going to be screaming and making excuses
Kathy N
October 19, 2025
5 out of 5
We didn't know for sure what we were looking for, but we knew this place where the young people are knowledgeable and helpful!
We were directed to a perfectly priced and sized laptop by Micah! Thank you!
Mr E
October 18, 2025
2 out of 5
What a joke. You cant call the store for general question or speak to anyone. You get directed to someone on a HotLine that barely speaks any english!!!!
Response from Best Buy
October 18, 2025
Hello.
Thank you for sharing your concerns with not being able to contact the store. You can always check out product details online at our website or you can chat with us on any of our social media profiles for support if you don't have time to visit the store. Please reach out for support with Review 57480 if you would like support.
Facebook (https://bby.me/82k595), Twitter/X (https://bby.me/12cdl0), Instagram (https://bby.me/b8k9ts)
Lynne L
October 09, 2025
1 out of 5
Terrible service, I wanted a replacement rewards card and was misled into getting a credit card. Then had to a talk to "manager"Conrad, who wasn't helpful at all. I voiced a complaint, he said I'm not dealing with this and to leave. I returned the computer I purchased due to how rude he was. He told me not to come back back and said I looked like a Walmart customer twice, trying to scold me in front of other customers. Tellling me he wont waist any more time with me. How is he a manager? The floor staff was more professional then him. Headquarters need to contact me please. I would give 0 stars if I could.