Best Buy Minnetonka

I had a situation today where it was impossible to reach anyone at a store by phone, and information given to me by corporate customer service turned out to be incorrect. When I made the trip to the Ridgedale store based on information I was given by the customer service representative, I would have incurred some extra expense with the service I needed, but the manager at Ridgedale made an exception, not due to any mistake made by his store, but because he understood that as a company, Best Buy steered me wrong on the pricing, and by making it impossible to reach the actual store to confirm any details before going there in person. Good customer service.

Friendly helpful staff, had exactly the wifi router we needed

I went in yesterday to buy an appliance. I looked around for an associate to help me with the purchase. Eventually I went to the customer service desk, who said someone would help me shortly. I went back to the appliance area and waited another fifteen minutes. That entire half of the store was completely empty of employees. Just me standing out in the open, waiting for someone to take my money. I finally went to the front of the store and found an associate, who told me only one person in the store could help me with appliances. He pointed at a guy standing outside in front of the store. Just standing there, doing nothing. As far as I know that person was never made aware that there was a customer waiting to buy an appliance. Evidently if the one employee who can handle appliances is unavailable, then you're simply out of luck when it comes to purchasing one. I left the store and will make my appliance purchases elsewhere.

Had an awesome experience here working with Nicholas Pagliaro- thank you for your outstanding service. I will only shop at the Minnetonka Store as a result of his great work!!