Its okay best ain't like how it used to be
Jonathan S
August 04, 2025
Booked an appointment at Best buy to fix the laptop I bought through them that's still under warranty, however due to some apparent changes in their system they couldn't make the request despite being able to create the appointment to bring it in. I understand they can't really do anything about not being able to send it in, but it is frustrating I made the hour trip prior them to essentially say "you should contact the manufacturer's customer service"; a warning that system issues might cause it to not work or something would have been nice. It felt very unhelpful, I don't hold it against geek squad because again it's not THEIR fault, but that doesn't change my frustration and wasted gas.
I'm giving Best Buy as a whole a 1 star.
They have now made it impossible to talk to anyone in store. You call, and are sent to a call service in a different country. I asked to speak to some in store, and they said they cant do that.
The call service does me no good when I need to go to the store, and they aren't even a person thats there.
ABSOLUTELY WORST THING THIS STORE HAS DONE, EVER!!!
Because of this, I may never enter Best Buy again.
Response from Best Buy
August 03, 2025
Thank you for sharing this experience with us, N D. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. I'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/iwps8n), X/Twitter (https://bby.me/yemk3d) or Facebook (https://bby.me/qa8zin). Please send us a message with the full details of what you were seeking assistance with. Also add Google Review 24039. We look forward to hearing from you.
Sincerely,
^Deysha
Sometimes a bit overpriced, but always appreciated!