Best Buy Holmdel

I visited this location with the intent of purchasing a new laptop computer. Since it has been a while since I needed a laptop, I was not up to date on the latest technology and felt so overwhelmed by all of the options available online & therefore, I felt like a trip to the store was necessary. I was approached by a really wonderful employee named Tom who went ABOVE AND BEYOND to assist me in my purchase. He listened to my needs and my budget and then walked me through all of my options, highlighting the pros and cons of each so that I could make the best decision. I never once felt rushed or belittled due to my lack of knowledge of the latest laptops. Tom was not pushy and I felt like he had my best interest in mind. He took the time explaining features of the laptops in functional language that I could understand. With his help, I was able to narrow down to two great options and walked out the door feeling very confident in the laptop I ended up purchasing. During checkout, I learned that Tom even stayed past his shift to ensure he finished assisting me instead of passing me off to another coworker. Tom is an outstanding example of five star customer service and I would gladly return to this store for additional purchases based on this interaction. Thank you, Tom!!

Purchased Samsung refrigerator, confirmed the appointment the day before with delivery personnel the service that needs to be done. Delivery day comes, a gentleman with no badge is at the door, look at the stairs to go up, “HEY” and walk in with a very bad attitude. He spends 5 minutes to get the measurements and finally talk to me and tells me “: they give me only 15 minutes to do the job, you have to take the hand rail out of the wall (2 skews ).” I said ok it will take me less than a minute. And then he said well and you need to removed the door from the refrigerators because to take it down and leave it in the garage because it doesn’t fit. But if I pay 60 $ and give them a good refrigerator they can take it away with the door. Cancel order, redound and went to Costco

The positive experience buying a computer from Best Buy Homdel vs any online is substantial. Getting to see and interact with the product makes a huge difference. With the help from a sales person (Marco) I got the laptop with the features I was looking for. The geek squad in the store (I chose a plan that gave me tech support on the computer, my existing phone and tablet is worth the $179. Added a year of damage coverage on computer and setup as well. Plus any questions answered for a year. Amazon is great but not for this purchase. JimB

Nick at the geek squad gave me the greatest experience I have ever had at a store. He was knowledgeable and kind. He helped me get parts and figure out what was wrong with my custom built PC.