Best Buy Southland Center

Awesome dudes working for the Geek Squad at this location. All around gentlemen!

John and Brad in GeekSquad did a tremendous job helping me repair my iPhone’s screen. It had some dead pixels on the corner and they made sure I didn’t have to deal with it anymore. John took the time to explain the process to me and made sure it went smoothly while Brad did an excellent job putting my new screen on. Highly recommend this store’s GeekSquad team for all services tech-related!

They don’t honor in store what they say on the phone. Go to Micro Center or Amazon instead. I went in store to purchase a universal T.V. Stand ( the box said it was universal and so did the employee) but it wasn’t the holes in the back of my T.V are 12 inches apart and the stands holes are only 9 inches from Top to bottom. I was told I would be able to exchange it no matter the price because it was the stores fault( over the phone, she assured me she will put it in her notes to exchange no matter the price) and when I went in store I was not accommodated. And I have to wait 24 hours for my money to get back on my card. So I will not be going back.

From reading the other posts I already know that there is going to be an autoresponse from Best Buy asking me to contact them with a review # to further discuss. Be on the lookout for an outside salesperson named Brad. He provided an estimate and then followed up multiple times per day; sometimes multiple times per hour in an effort to close the sale. I called his cell a couple of times with questions, and he was consistently available. Once I paid in full, it was scheduled for installation approximately two weeks out, and Best Buy provided a 7am to 7pm window for me to stay home and wait for their arrival. Nobody showed up. Nobody contacted me at all. I called Brad several times, and he did not respond until three days later. Once he did respond he said their Bringg install scheduling software was terrible and that somebody at Best Buy made an entry that there were not enough installers on the schedule that day and it automatically cancelled my job without providing any notice. I reminded Brad that he told me that he would meet the installers on site to go over all of the details we discussed during the on-site demo. He forgot about that commitment. I received an email four days later from an attendant at Best Buy stating that my install appointment still shows pending in their system and they would help me reschedule a new date. I shared my experience to date with the attendant via email. Their response was that their next available install date was three weeks out. I was OK with the new timeframe for install, and just asked that I get a shorter window for anticipated installer arrival and be in direct phone contact with someone in charge whom I can call if nobody shows up again. I was told that is not an option, and given a weblink to check a day or two before the install to see if any updates are available. This type of customer service is disappointing. Product cost was reasonable. Product demo performance was reasonable. Pre-sale communication was always just a call away. Post-sale/pre-install communication has been awful. To do over again I would search for a local installation company directly and consider their recommendation for product sourcing.