Best Buy Southland Center

Bad experience spent 3 hrs trying too get a new ph. They couldn't get it done. The right hand didn't know what the left hand was doing. Left without a ph. Never go back never

Love this location I buy everything from here especially with an associate like George he’s very educated in every department from tvs to computer to major appliance bought a greenworks snow blower didn’t care for it I brought it back and George gave me no issues whatsoever about it I received an open box tv delivered without a remote came into the store told him about it he went and brought me a brand new remote with batteries excellent customer service I trust him he is the genuine article go see him

THEY DON'T HONOR THEIR LIFETIME WARRANTIES THAT THEY UPSELL YOU ON. DON'T PURCHASE A ZAGG LIFETIME SCREEN PROTECTOR HERE! THEY DON'T HONOR IT BECAUSE THEY NO LONGER KEEP CERTAIN MODELS IN STOCK ANYMORE. I WAS HASTILY REFERRED TO THE ZAGG WEBSITE. I WASN'T OFFERED ANY ALTERNATIVE SOLUTIONS, WHICH COULD HAVE ENDED UP IN A SALE FOR THE STORE, AND A FEELING OF GOODWILL WHICH INSPIRES LOYALTY AKA REPEAT CUSTOMERS. GOING FORWARD, WITH THE LITTLE HELP AND DISREGARD I RECEIVED TODAY, I DON'T THINK I'LL BE PURCHASING ANYTHING ELSE THERE. THIS IS WHY BRICK AND MORTAR PLACES ARE GOING OUT OF BUSINESS. I CHOSE TO SPEND MY MONEY IN STORE TO SUPPORT MY LOCAL COMMUNITY. HOWEVER THE STORE ISN'T SUPPORTING ME OR BACKING UP ITS AGREEMENTS (A LIFETIME WARRANTY THAT I WAS SOLD AND PAID OUT-OF-POCKET FOR). I'LL BE DOING MY PURCHASING OF ELECTRONICS ONLINE FROM HERE ON OUT. AMAZON IT IS! BEST OF LUCK TO YOU BEST BUY. YOU'RE GOING TO NEED IT WITH THAT LEVEL OF CUSTOMER SERVICE AND THIS MARKET.

Best Buy really is a different atmosphere compared to what I was previously used to. It seems like they only focus on selling computers, televisions, cell phones, and security systems. The employees are only knowledgeable on one specific area, and even then they almost always have to double check before they answer your question.