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Frequently Asked Questions About Best Buy Utica
How do I check product availability at the Utica Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Utica Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Utica stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Utica Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3312 reviews)
Lance T
March 10, 2026
5 out of 5
We had a great experience here looking for a tv
Zgs P
March 10, 2026
5 out of 5
Attention Best Buy management.
I was one second away from walking out of your store because one of your associates had me sitting there for 15 minutes and then goes and helps somebody else. As I’m walking out, One of your associates named Marcus, Was polite enough to ask me if I needed any help and then proceeded to give me very good information and clarification on what I needed. He Was very professional, Quick to the point, Not pushy whatsoever, And very friendly. This would’ve been a one star review had it not been for Marcus and his talent.
You are very lucky to have somebody like that working for you, so make sure you take good care of him.
Jonathan C
March 09, 2026
1 out of 5
No longer have phone support it’s all sent to foreign countries, bad service overall
Response from Best Buy
March 09, 2026
Hi, Jonathan,
Thank you for taking the time to leave a review. It can be frustrating when you aren't able to get the assistance that you're looking for on the phone. If you are still in need of further assistance or you'd like to formally document your experience, please connect with us on social media. Please include Google Review 127531 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Mirna M
March 07, 2026
1 out of 5
They were supposed to come and install the dishwasher. But they cancelled the dishwasher and the service without contacting me or consulting me.
Response from Best Buy
March 07, 2026
Hi, Mirna,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting your service to occur as expected.
So that we can look into this closer, be sure to send us a private message on any of the following social media platforms: Facebook (https://bby.me/jiqtkv), X (https://bby.me/mbndsi), or Instagram (https://bby.me/vvgbc3).
Please mention “Google review #126840” in your social media message.
We look forward to assisting you!