Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3237 reviews)
colt
October 06, 2025
1 out of 5
Horribly slow checkout line and no care by employees in store to speed things up. This is a consistent problem every time I’m here for over 2 years. They do not have enough customer support and cashier staff. It’s abysmal how I’m always waiting 10-15 minutes just to buy one item every time I come here
Response from Best Buy
October 06, 2025
Hello. It is concerning to hear that the check-out process seems to be running a bit behind. We appreciate you taking the time to leave this feedback with us, and rely on it to find ways to improve. If you have a moment, please reach out to us on Facebook (https://bby.me/4zthjv), Twitter/X (https://bby.me/7ftjd2), or Instagram (https://bby.me/mavfhv) and an agent will be happy to get this documented and assist in any way we can. Please also include Google Review number 52448 when reaching out. Thanks!
Jas
October 01, 2025
5 out of 5
My curbside order was delivered quickly with a smile.
Nathan T
September 29, 2025
5 out of 5
I was offered assistance from the time I walked in the door until I walked out with my purchase. They have a wide variety of wireless keyboards.
Jon O
September 27, 2025
5 out of 5
KEIA @ Best Buy in Southfield is so friendly and helpful! Paul is very helpful as well!