Didn't have the sale item I came for.
Response from Best Buy
February 19, 2026
Hello, Bonita,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/jqszqb), X/Twitter (https://bby.me/j42pds), or Facebook (https://bby.me/gk9vap). Please send a message with the full details of your situation. Also add Google Review 119175. We look forward to hearing from you.
I’ve visited both the Dearborn and Westland branches, and the service there was excellent — the staff were knowledgeable, helpful, and professional.
Unfortunately, this location was the complete opposite. The employees did not seem to understand how to use the system, management was not helpful, and there wasn’t even a basic level of courtesy — not even a smile. It felt like they were just trying to rush me out as quickly as possible.
Honestly, it was a very disappointing experience, and this will be my first and last visit to this branch.
Shahida A
February 09, 2026
Best Buy is a reliable place for electronics and tech essentials. The store is well organized, and it’s easy to browse TVs, appliances, and accessories in person instead of guessing online. Staff availability can vary depending on how busy it is, but overall it’s a convenient stop when you want to see products up close or pick something up the same day.
Carmen J
February 05, 2026
Geek Squad Mr. TYLER AND his supervisor are disrespectful. Mr. Tyler told me he was doing me a favor by talking to him. I reported him to his supervisor. I went to back to shop for new lap top, next thing I know, there is store security following me, and Mr. Tyler's supervisor had left geek squad area came to back of store where laptops are sold and began recording me on his self phone. I reported to store management and had him pull store security footage for follow up.