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Best Buy Grand Rapids
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Samsung Open House
Trade-In
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3049 reviews)
Erika I
December 26, 2025
5 out of 5
Muy buenos precios
chance r
December 25, 2025
5 out of 5
Everyone is super friendly and nice and willing to help wherever is possible I also understand they got a job and selling stuff is better but they dont seem to give off that type of energy. More or less letting you decide with no hassle but always giving recommendations or sometimes just having a quick chit chat. Nice place a ton of stuff in there take you a decent bit to go though everything if your just bored looking around. Solomon and (i forgot the other 2 names I talked to sorry...) super great people 👍 if you have any questions about anything dont be afraid to ask their staff seems to be very knowledgeable about the products in their store.
Sherry D
December 23, 2025
5 out of 5
Always helpful. Real quick to help you if it's not in stock.
Chris B
December 19, 2025
1 out of 5
Was supposed to have a TV and soundbar installed today. The delivery window was a ridiculous 7AM - 11Am and of course they called to cancel at 10:30. They called to confirm two days in a row and then just didn't show. So I guess I won't have it for the game I wanted to watch tomorrow and I can't even reach someone at the local store I bought it at. As a loyal customer I'm beyond disappointed at the lack of service.
Now I’m supposed to message through a social media app. I called corporate a few times yesterday and asked for a supervisor to return my call and that never happened. Why would I bother trying another contract method?
Response from Best Buy
December 19, 2025
Chris,
We are disappointed with this as well. Please send a private message to Facebook (https://bby.me/lvtsjb), Twitter/X (https://bby.me/ey5bqc), or Instagram (https://bby.me/t8kkl4) so that we can take a look at your order. When sending your message, please mention that you are responding to Google Review 91184.