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Best Buy Grand Rapids
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Samsung Open House
Trade-In
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3061 reviews)
John K
March 26, 2026
1 out of 5
I recently came in to buy a laptop. The website had a lower price than in store because it was a third party seller through best buy, but because the price difference was over $200 the employee sold me on buying a Best Buy membership so I could price match with the online seller. Told me that I would soon be refunded the difference, super cool. I even clarified and asked "so I dont have to do anything except for spend $50 on a membership today and I'll just get the $200+ refunded to my card?" And he said yes. Well I didn't get refunded, so I went in to the store and they said since its a third party seller they couldn't price match and there is nothing they can do at all. If I had been told they couldn't price match initially I would have bought from the online seller, but now if I want the money back I'd have to clear my new laptop, return it, and then buy a new one from the online seller. I'm sure the workers didn't mean to trick me about it, but since they were misinformed about how the membership worked now I have to pay the price by either wasting my time returning the laptop I bought or just eating the cost difference. Don't buy from here.
Response from Best Buy
March 27, 2026
Hi, John,
Thank you for taking the time to leave feedback for us regarding your recent purchase. I can understand wanting accurate information when making a purchase at our stores, especially if trying to get the best deal.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/UqJFqR), X (https://bby.me/OZPTOb), or Instagram (https://bby.me/yIIfD5).
Please be sure to mention “Google review #135151” in your message.
We look forward to assisting you!
Heather L
March 25, 2026
5 out of 5
Ordered a computer online for an unbelievable price. When I went to pick it up everyone was incredibly helpful and nice. It was like a warm hug. The computer is great!
Cyril M
March 20, 2026
1 out of 5
Went to get a switch 2 pro controller. Ussually if its not on the tag its at register 2. They literally looked where I pointed and said they dont have it. I saw it on my way out I didn't even bother buying it after that. I decidedI wasn't doing this if i'm paying that much money for a controller.I don't want to deal with it. So right now i'm just going to a different store to pick up the same thing.
Graham C
March 19, 2026
5 out of 5
Great fella named Jaden helped me out, I had to be in and out fast on a Tuesday to get a new laptop. Jaden understood the mission and got me hooked up. Even upsold me a travel case. Great service besides not having multiple lap tops not in stock. Gotta have the laptops, team. Dude rocked though, Guy deserves a raise.