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Best Buy Grand Rapids
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Grand Rapids
How do I check product availability at the Grand Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2967 reviews)
Mithukumar T
February 17, 2025
2 out of 5
very bad customer service
Response from Best Buy
February 17, 2025
Hello and thanks for reaching out on Google, Mithukmar.
We try to deliver a great customer experience and understand the frustration when you feel we have missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64822502.
Kindly,
^Graham
Jaeton C
February 11, 2025
1 out of 5
Never order from a Best Buy locker. I ordered an item and knew that I wouldn’t be able to get there before the store closed, but saw on the website that I could select locker pick up and retrieve my item even after hours. However, after driving for 30 minutes one way, I put in my code and the locker did not open. However, the system had recorded that I had already retrieved the item so my pick up code was no longer valid and I had to drive back 30 minutes without my item. Infuriating.
Response from Best Buy
February 12, 2025
Hello, Jaeton,
Thank you for taking the time out of your day to leave a review. Pick up lockers are supposed to a convenience, not a frustration. We'd like to see if we can assist. Please send a private message with your name, phone number, and email. Please mention Google Review 64804172 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Natalie C
February 09, 2025
3 out of 5
Would have been absolutely a wonderful experience if I didn't have 8 to 10 people asking me in the span of 10 to 15 minutes if I needed help I said no thank you each time.
Don't really recommend to going here in person if you are an introvert and want to avoid talking to people.
Response from Best Buy
February 09, 2025
Hello,
Thanks for sharing your feedback with us. As someone who is an introvert as well, I understand being approached frequently by employees when you're just trying to browse, isn't an ideal shopping experience. I'd be happy to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64793523" in your message to us.
Sincerely,
^Melissa
Jim B
February 02, 2025
5 out of 5
People there are simply amazing. All younger knowledgeable staff up to speed on their products. I love this place!