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Best Buy Dearborn
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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4225 reviews)
John H
February 01, 2025
1 out of 5
I bought a ps5 for pick , they said it was a hour pickup go up there in hour wasn’t ready go back in hour in half still not ready waited for 2 hours still didn’t get it , was told to wait till tomorrow morning. I wake up to see they cancelled my orders and now I have to wait 72 hours for a refund, I will never buy another product form Best Buy again . They just could have had me pick up from a different location.
Response from Best Buy
February 02, 2025
Hi, John,
Thanks for reviewing your recent order pickup experience. Having your order not ready when expected and then finding out it was cancelled is not the way would wish for your experience to go. We would like to follow up and take a closer look at this.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64765803" in your message. Thanks!
Sincerely,
^April
Felicia S
January 24, 2025
5 out of 5
very knowledgeable! friendly! Helpful! personable! Amazing employees! Thank you Dr. Alex in Geek Squad
Pa H
January 21, 2025
3 out of 5
I find this Best Buy location to be less satisfactory than others, as it appears to have limited variety and inventory.
Response from Best Buy
January 21, 2025
Hello, Pa,
Thank you for taking the time to connect with us on Google with a review. I completely understand the desire to browse the widest variety of inventory possible. Personally, I believe the more options you have, the higher the likelihood of walking out with exactly what you need. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64712201 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan
Donnalyn G
January 20, 2025
4 out of 5
Really nice, just taking a long time on computer repair.