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Best Buy Dearborn
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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4239 reviews)
bouba b
March 06, 2025
1 out of 5
Terrible service.
Zero stars
Moses K
March 05, 2025
5 out of 5
They have great deals for almost anything electronic.
Jim T
March 04, 2025
1 out of 5
We were looking for a particular microwave. It was available from other retailers (Lowe's, Home Depot) but not right away. An internet search indicated that this store had the unit we were interested in. It was a significant drive so I called to verify that they did indeed have the unit available, that it was new and in the original box. I was told that it was.
When we got to the store:-
1) There was a search for approximately 1/2 hour - unit could not be found.
2) They had 1 like-unit available but in the wrong color. This unit was not listed in their inventory whereas the one with the right color was.
3) The people in the store were helpful but you could see that they were fighting a loosing battle with uncaring and lethargic management.
4) When looking for the right unit I was able to check out most of their other inventory. Almost all of the boxes were damaged. I certainly didn't get a feeling that they were competent and well managed.
5) I was told that when I called we did not talk to anybody in the store (even though this was not apparent at the time). Apparently it was somebody in a 'call center' somewhere that was looking at the same bogus inventory data that was on the internet.
What a waste of time.
Be careful when doing business with these people.
Response from Best Buy
March 04, 2025
Hello and thanks for reaching out on Google, Jim.
We understand the frustration with this shopping experience in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64889596.
Kindly,
^Graham
Jason F
February 28, 2025
5 out of 5
Excellent help great products