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Best Buy Dearborn
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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4451 reviews)
John M
March 07, 2026
5 out of 5
Very helpful staff
Samira S
March 04, 2026
5 out of 5
Ask for Desmond! He’s amazing and helped answer all my questions that I had about an aura ring that I wanted to purchase. He made the whole experience smooth and informative. Thank you so much Desmond!
Z S
March 03, 2026
5 out of 5
Sukeina is very helpful!
siddhika k
February 24, 2026
1 out of 5
Horrible customer service. I picked up a microwave and was given a wrong color. I politely told them that I received a wrong color and had to go through hassle and would like to talk to the Manager. Jibrain who was the manager, just came upfront and said we don’t do the inventory and Packing here. I cannot help you with anything. Call the 1-800 no and they should help you. I told him that 1-800 no told me to talk to store manager and he said deal with them and this is not my issue here.
Please be careful of purchase at this store, they have horrible customer service and don’t care about their customers
Response from Best Buy
February 25, 2026
Hello Siddhika,
Thank you for taking the time to share your experience with us. Your feedback matters, and we can understand why this mix up with your microwave would be upsetting. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #121498 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/0bebxg)
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• Instagram (https://bby.me/gnvzwp)