they gave me a faulty computer that started having issues after 31 days and when i wanted to get it exchanged for another of the same computer they said i couldn't cause its pass the 2 week return policy.
this is the 3rd time i got a faulty computer from them. the other times i caught the issues early and could return them.
but this time i just have to keep the faulty product even tho i paid 740 dollers for something that cant even work properly for more then a month.
very disappointed in this service, the quality isn't guaranteed.
Response from Best Buy
July 14, 2026
Hey there.
We can understand wanting to have a reliable computer. If you still need help, please reach out to us on social media. Be sure to also reference your review number, 187629, in your message. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Everyone was very nice and helpful..I wish they would have wanted what we were looking for. We would have bought it there!
Bought something that was available at the store, store took my $, and proceeded to keep my money for over a week to wait and see if they would GET IT BACK IN STOCK. What makes you think I didn’t already get what I needed from somewhere else?? And what makes you think you can just hold people’s money!!?? Forget this store
Response from Best Buy
July 12, 2026
Hey there,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/SQ6cWj), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##186317"
They were really helpful with the questions. They were cool.