Best Buy Flint

Fast and easy...had a good salesman Eric who found exactly what I wanted...it was quickly loaded into my truck

Had a great experiencing purchasing a full home computer set up including Microsoft Office 365 and anti-virus protection. Raf was our associate and he was great! He set up everything to be delivered to our home. He was so knowledgeable, fun & easy to work with. I haven’t been to Best Buy in years and this was a great first experience back! Please recognize his hard work!!!

Great help! First time going to best buy in years and was helped straight from the door. I didn't have to search for anything on my own. Just a little sad they didn't have the color I wanted in stock

So I order a MacBook Pro 16 with M4 online, for online pickup. I ordered on the 19th and was told pickup would be ready on the 21st. The 21st rolled around and at 4pm, it still said processing and had no other updates. I tried calling the store but got some call center person instead. They proceeded to hang up on me after they greeted me and I asked if there as an update on my order. Weird but whatever. So I tired the chat/texting option. I was assured that it would 100% be ready for pickup on the 21st. So I went down to miller rd around 5 to meet friends for dinner. We stopped at best buy to see if there was any updates and talk to someone in person. They employee I talked to said “todays truck has not shown up and my best guess it might be here tomorrow”. Best Buy had zero issues taking my money and had zero issues promising me that my order would be ready on the 21st. Clearly there is zero communication at the store level upwards on ordering status. It would have been quicker to have it shipped at this point. I ended up ordering directly from Apple which is exactly what I should have done. It ended up being more money but at least I know I’ll get it now. I am truly surprised this location it Best Buy is even still open. There was hardly any other customers in the store. I will use Best Buy to look at something I might want to buy in person and then buy it from someone else. This is not the first time Best Buy has totally dropped the ball with an order for me.