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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5285 reviews)
Joseph K
February 26, 2025
1 out of 5
The store manager refused to let me return a new phone I bought 2 days ago with my old exchanged phone that they did not transfer all my data from, including all my Gmail accounts, which are now lost in limbo. The police were called and the store manager has trespassed me from ever going back to this store. I will be calling my bank and reporting fraud and filing a complaint with the FTC. Worst Best Buy location of them all, never going back.
Frank K
February 19, 2025
1 out of 5
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Order number: BBY01-807034423192
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(888) 927-9545
Sterling Heights, MI 48312
Product Details _______________________________________
Lenovo - IdeaPad 1i 15.6" FHD Touchscreen Laptop - Intel Core i5 - 8GB Memory with 512GB SSD Storage - Abyss Blue
$599.99
Get It By:
Thursday, February 20
SKU: 6588661
Qty: 1
Your Order Summary.
Subtotal $599.99
Shipping FREE
Estimated Sales Tax $36.00
________________________________________
Total $635.99
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Response from Best Buy
February 19, 2025
Hello, Frank,
Thank you for leaving us a review. It looks like you posted your private information publicly. To protect your data, kindly delete the Google Review, and please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64830731" when reaching out via social media.
Thank you,
^Ruby
Mike
February 18, 2025
1 out of 5
There was a Logitech promotion that offered 20% for recycling computers and accessories on Logitech products. The employees argued with me that it didn’t include computers despite the fine writing on the promotion. They even went online to check for a change in the promotion so they could deny me it. I never had employees so committed to not giving a discount to a customer. It’s absurd. The store lost any future business with me
Response from Best Buy
February 18, 2025
Hi Mike,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you had these issues when trying to take advantage of this promotion, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64825997.
Thanks,
^Caleb
Kayla A
February 16, 2025
5 out of 5
Amazing customer service!