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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5261 reviews)
Satyen P
January 22, 2025
1 out of 5
Trash customer service, bought a laptop 14 days ago and they’re telling me straight up that they can’t take return because the seal was broken. I only used it once and it was way too slow had to retur. they didn’t take it back because seal was broken. Trash pathetic service. Do not but any product from here people.
Response from Best Buy
January 22, 2025
Hello,
Thanks for sharing your feedback with us. Having a laptop that will work well for your needs is certainly important. I understand being told that the laptop you purchased couldn't be returned, wouldn't be welcome news.
I'm not sure why the store is indicating this, as most products, including laptops, should be returnable within 15 days from the date of purchase, per our Return & Exchange Promise (BestBuy.com/returns). That said, I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either the online order number or Customer Service Pin Number from your store purchase receipt. Please also mention your "Google review 64718741" in your message to us.
Sincerely,
^Melissa
A B
January 19, 2025
5 out of 5
Came in looking for a new laptop and found the perfect one thanks to help from Nick! He greeted us right away and was very knowledgeable & friendly. He explained all of our options very well. I’m so happy with our new laptop and grateful for Nicks assistance!
Coach D
January 19, 2025
5 out of 5
Went in looking for a laptop. Nick was very helpful. He gave us plenty of options within our budget and explained everything throughly. I definitely will be going back. Thank you Nick!
LUXURY H
January 18, 2025
5 out of 5
Convenient