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Best Buy Madison Heights/Troy
Services Offered
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5578 reviews)
christina y
July 18, 2026
5 out of 5
Duane was very helpful and informative
John N
July 16, 2026
5 out of 5
Sorry if I butcher your name. Terynce was a huge help. Directed me to everything I need. My favorite location so far
Nikhita K
July 15, 2026
5 out of 5
We bought a phone at Best Buy Madison Heights store less than a couple weeks ago, and we went in today we noticed that the price for that phone had dropped by $200.
Since we were still within the 14-day exchange/ return policy period, I requested the Best Buy associates to check on the eligibility of a price match. Although I couldn't get approved for it at the store, I called the Best Buy customer service and Stephanie (from Panama) did a wonderful job assisting us over phone and confirming that we were approved for the price match and refund and that I'd have to go to the store to get the process completed.
So we went back to the store with the physical receipt and this time, the Best Buy associate Gill helped us with the price match and refund. We had a wonderful experience at the Madison Heights store and every associate there was pretty helpful!
Thanks Stephanie, Gill and Best Buy for your wonderful service!! 😊
Adam C
July 12, 2026
5 out of 5
Kevon advisor I believe works at the TV position doesn’t work very great job very respectful man. He takes his time to explain it and will tell you straight up honesty. What’s the best TV to get for your buck