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We are back open!
Come check out your newly remodeled store.
Best Buy Novi
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3761 reviews)
Mohamed E
November 26, 2024
1 out of 5
Ready for pickup in 1 hr? Try 12 hours. Days later when I was free again, I arrive at pickup with only one person ahead of me and it took 30 minutes to complete the pickup. This was anything but convenient which is the whole point of this process. Never again with this location.
Response from Best Buy
November 26, 2024
Hi, Mohamed,
Thank you for taking the time to share this review here, although we hate to hear your order was not ready for pick when you expected it to be. We can understand your feelings here and would be happy to ensure your feedback is formally documented within our Corporate system for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64478478. We look forward to hearing from you!
Regards,
^Katie
Kate D
November 25, 2024
5 out of 5
My spouse and I worked directly with Jordan, who approached us as we were deciphering what type of all in one PC we were going to purchase. He had all of the answers, including pros and cons based on our actual needs . He was friendly and provided good advice about the member benefits of Best Buy. I would love to offer some suggestions based on our experience, but truthfully, I have none! The “personal touch” is a forgotten art at some of these brick and mortar stores but with Jordan, we recall and appreciate the benefit of great, in-person customer service.
Michi R
November 24, 2024
1 out of 5
Very disappointed. Staff lying to your face to sell you what they want probably what earns them a highest commission.
I went to this location to buy a laptop for my day today work. I did my research amd selected what I wanted. It was in stock in Novi BestBuy location. I went to the laptop section and I asked the representative to show me the laptop. He started me questioning about my usage. Then he started his rants of lies. Basically he said HP Envy 2in1 laptop with an I5 processor and 8GB Ram can't even run Chrome (and many other things). He didn't show me the display location and said it was very cheaply built. Then he showed a different product and said it was better and on discount. I realized his motivation and left the place. Few days later I went to BestBuy Taylor location and got the same laptop and it works great. Basically if I haven't used a HP laptop before, and believed what sales rep said I would not even look at a HP product again.
This very disappointing. If management from Novi location or BestBuy wants to investigate I will provide more information about my timing of the visit.
Response from Best Buy
November 24, 2024
Hello Michi,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64467374" and share your full name, email, and phone number.
Thanks,
^Jacob
Frogg
November 16, 2024
5 out of 5
Matt was super helpful in the camera section!!! Super kind and genuinely wanted to help us!!!