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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4079 reviews)
janananda k
April 22, 2026
1 out of 5
Yesterday I had worse experience here.Once I purchased my phone charger I ask same guy to keeping it charging .because it was 0 battery 🪫.So he did it .All the time there was one service helping person he looks Asian .So in 20 minutes once i ask my phone back that Asian guy who was all the time around us keep asking questions look like I am asking their charger and phone.it was inappropriate situation then he call manager he also little wired took longer times to verify it.Homestly nothing to verify once he logged in my best buy account he can see history but manager he keep asking my bank cards and so many questions... UnKnowledge people... please respect costomers and don't be sleepy looks what is going on around you.that way no need to give uncomfortable feelings to costomers..and be study how do fast service without interrupting
Response from Best Buy
April 22, 2026
Hi Janananda,
Thanks for your feedback it matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #144813 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/cMoVPP)
• Twitter/X (https://bby.me/Pn7mwv)
• Instagram (https://bby.me/IMPo4o)
Betty W
April 13, 2026
4 out of 5
It was a good experience.
Brian W
April 10, 2026
1 out of 5
At Best Buy they sell you service and when I bought a washer and dryer, I paid for the service and unfortunately the courier that they contracted out to didn’t complete the service Yes, the store attempted to work with me, but they never provided the services that I paid for that I needed so that would make me want to think twice when dealing with Best Buy especially if it’s a product I can’t take home with me
Response from Best Buy
April 11, 2026
Hey there, Brian,
We understand your concerns surrounding your recent experience and having issues with your service. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/CMfhyp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #140541"
gaurav n
April 09, 2026
1 out of 5
Quality is way down. Ordered an Apple Watch 2 weeks ago and still waiting. Meanwhile they have already charged me.
Response from Best Buy
April 10, 2026
Hello.
Having a delay on receiving an item is far from ideal and we would like the chance to look into this for you. Please reach out to us on Facebook (https://bby.me/HY7TGP), Twitter/X (https://bby.me/31uNSj), or Instagram (https://bby.me/LffLob) and one of our agents can take a look.
When reaching out, please be sure to include Google Review number 140162.
Thanks.