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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4097 reviews)
Marie
May 31, 2026
3 out of 5
In a place based on customer experience, this location completely lacks it.
The older gentleman working security gave a warm greeting and farewell—a nice feeling. But from there, it fell apart.
I stood in a department with that clear "I'm ready for help" look, and got nothing. Two gals were having their own conversation (one with glasses and colorful hair, the other an assumed manager). Sure, it could have been business-related, but neither said hello or "we’ll be right with you." Another manager assisting another guest didn't even acknowledge my existence.
Then comes Kory. Great guy—helpful, informative, and deeply appreciated.
Funny though, the entire time Kory was in the back getting my item, that assumed manager was just on her phone or wandering. No hello, no engagement. Until it came to the add-ons and extras at check out. Then her voice could be heard. Too bad I wasn't interested in listening.
I came in Sunday around 1 pm and purchased a Chromebook. Thanks again, Kory. You saw me when no one else did and made my purchase seem valued.
Response from Best Buy
May 31, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide but thankful that Kory was able to give you a positive experience. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/ygpSz2), Twitter/X (https://bby.me/YxPfkU), or Instagram (https://bby.me/w2uitc).
When reaching out, please be sure to include Google Review number 159448.
Thank you.
Mary M
May 26, 2026
1 out of 5
We came in to purchase a laptop. We were never greeted upon entering the store, we had to find the laptop section ourselves as again no one spoke to us to ask. We have now been waiting in the actual laptop section AFTER browsing and trying the various models for 20 minutes while still no one has offered us assistance. My husband finally approached 1 worker and was told to just keep waiting and someone will come help. With 0 customer service voice or niceties. I have literally counted customers at this point and besides us there are currently 8 in the entire store. Why have we been waiting almost an hour for an employee to even NICELY speak to us of their own violation. Absolutely ridiculous and will not be back.
Muzammil H
May 24, 2026
5 out of 5
Good service
Mckinnis R
May 23, 2026
5 out of 5
My sister and I had the most amazing experience yesterday. We went in to visit the Geek Squad because I had accidentally gotten a virus on my sister’s computer. The associate, Noelle, was incredibly helpful. We had several good laughs, and she made sure my sister and I got the best coverage for our computer. I highly recommend this BestBuy location, and if you have the chance, please visit Noelle! Please, BestBuy, give her a raise, a paid vacation, or a nice 401K.